About Capco
Capco is a global technology and business consultancy, specialising in financial services. We combine innovative thinking, industry expertise and a strong focus on delivery to help our clients solve complex business challenges and achieve lasting transformation.
We are looking for an experienced Workforce & project Manager to join our team and support our clients in optimizing their workforce strategy, planning and operational effectiveness.
The role
As a Workforce & project Manager, you will help organizations make better use of their people, capacity and resources. You will combine data-driven analysis with a strong understanding of operations to develop practical workforce solutions that improve efficiency, flexibility and performance.
You will work across workforce planning, operational optimization and transformation. This means translating business objectives and operational data into workforce models and staffing plans, while also helping clients implement and embed these changes in their organization.
The role offers a mix of analytical, project-based and stakeholder-facing responsibilities, making it particularly suited to someone who enjoys moving between data, operations and change.
What you will doWorkforce Planning & AnalyticsDevelop and optimize workforce plans and staffing scenarios based on business requirements, operational data and performance trends.
Translate business objectives and KPIs into practical capacity, staffing and scheduling solutions.
Analyze workforce trends and identify opportunities to improve efficiency, flexibility and resource utilization.
Support the development of workforce models, including different team structures, skill mixes and ways of working.
Continuously improve workforce planning approaches, forecasting and planning accuracy.
Contribute to or lead workforce planning, operational excellence and transformation initiatives.
Support the design and implementation of new workforce models, processes and organizational structures.
Work with stakeholders to translate recommendations into concrete actions and sustainable solutions.
Identify risks, dependencies and improvement opportunities and support the delivery of project objectives.
Work closely with operational leaders, team leads and other stakeholders to ensure workforce plans reflect day-to-day operational realities.
Identify capacity constraints, bottlenecks and inefficiencies and translate them into actionable improvement initiatives.
Communicate analyses and recommendations clearly to different levels of the organization and help build support for change.
Act as a trusted partner to the client throughout the planning and transformation journey.
Strong analytical skills and experience working with data, KPIs and workforce planning.
Experience in workforce management, resource planning or a similar operational environment.
Affinity with workforce planning tools and complex scheduling; WFM/WFO experience is a plus.
Experience with project delivery, process improvement or transformation initiatives.
Strong communication skills, a pragmatic mindset and the ability to work effectively with both operational and senior stakeholders.
This is a hybrid consulting role with regular on-site work at the client. You will work from the client’s premises on a regular basis to collaborate with stakeholders, understand operational needs and ensure that solutions are practical and effective.
Why join Capco?At Capco, you will work on complex transformation challenges with leading organizations in financial services, while being part of a collaborative and entrepreneurial consulting environment.
You will have the opportunity to broaden your expertise across workforce strategy, operations, data and transformation, while working closely with experienced colleagues and senior client stakeholders.
We value people who are curious, pragmatic and willing to challenge the status quo. At Capco, you will have the opportunity to take ownership, grow your career and make a tangible impact for our clients.
Ready to make an impact? Apply now and join Capco.
Skills Required
- Strong analytical skills and experience working with data, KPIs, and workforce planning
- Experience in workforce management, resource planning, or a similar operational environment
- Experience with project delivery, process improvement, or transformation initiatives
- Strong communication skills and ability to work effectively with operational and senior stakeholders
- Pragmatic mindset and ability to translate recommendations into sustainable solutions
- Affinity with workforce planning tools and complex scheduling
- WFM or WFO experience
What the Team is Saying
Capco Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Wellbeing is emphasized as part of culture with flexible/hybrid work, mental-health resources, coaching, and a global Wellbeing@Capco group. Flexible arrangements and regional wellbeing programs are positioned to support work–life integration.
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Parental & Family Support — Enhanced maternity, adoption, and shared-parental leave are highlighted alongside paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Return-to-work supports and family-friendly flexibility are explicitly called out.
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Healthcare Strength — Core benefits include medical, dental, and vision coverage, with disability and life insurance noted in some markets. Health coverage is consistently presented as a solid part of the package.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
