The Role
The Workforce Operations Supervisor oversees temporary staff performance, scheduling, training, and acts as liaison with clients, ensuring efficiency and safety.
Summary Generated by Built In
Temp Staffing On-Site Supervisor
Role Description
Role Overview
The HRforGrowth Temporary Staff Supervisor is an on-site leader responsible for confirming, coordinating, directing, and supporting the temporary workforce at the customer’s facility. This role ensures temps meet performance, quality, safety, and attendance expectations while acting as the primary liaison between the client and the staffing provider. This role reports to the Senior Manager, Workforce Operations, and is responsible for exemplifying our Guiding Principles and promoting the company culture.
Key Result Areas
Daily Workforce Management
Qualifications
Competencies
Work Environment
XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.
Role Description
Role Overview
The HRforGrowth Temporary Staff Supervisor is an on-site leader responsible for confirming, coordinating, directing, and supporting the temporary workforce at the customer’s facility. This role ensures temps meet performance, quality, safety, and attendance expectations while acting as the primary liaison between the client and the staffing provider. This role reports to the Senior Manager, Workforce Operations, and is responsible for exemplifying our Guiding Principles and promoting the company culture.
Key Result Areas
Daily Workforce Management
- Liaison between the daily temporary workforce, the HRFG Engagement team, and the Customer
- Oversee day-to-day attendance and activities of the temporary workforce, including shift starts, assignments, and break coverage.
- Conduct roll call, manage timekeeping issues, and address no-shows or last-minute changes in real time.
- Work with Customer to support re-allocation of staff as needed across work areas based on client production or service needs.
- Monitor attendance, general teamwork, quality, and accuracy of temp workers against defined KPIs and client expectations.
- When appropriate, provide on-the-spot coaching, feedback, and corrective actions to address performance issues.
- Partner with customer supervisors to identify top performers and underperformers and recommend extensions, conversions, or terminations.
- Coordinate orientation for new temp workers, including site tour, expectations, policies, and safety procedures.
- Ensure temporary staff complete required training, certifications, and safety briefings.
- Reinforce safe work practices, report incidents, and support corrective actions.
- Serve as the on-site point of contact for customer leaders regarding staffing levels, performance, and workforce issues.
- Participate in regular production/operations meetings to forecast staffing needs and align schedules.
- Communicate customer feedback and changes in processes, standards, or priorities to the temp workforce and the staffing provider.
- Coordinate schedules, shift assignments, and overtime needs in collaboration with the customer and the staffing provider.
- Ensure team members are using the time and attendance platform (UKG) to accurately “punch in/out as required
- Track attendance, tardiness, and call-offs; implement attendance standards and coaching plans.
- Provide daily/weekly reports on requisitions, fill rate, attendance, turnover, DNR rates.
- On a daily basis, track, record and report the Customer’s usage of outside agencies
Qualifications
- 3+ years of experience in warehouse, production, hospitality, healthcare, or similar high-volume operations; prior experience supervising hourly or temp staff strongly preferred.
- Proven ability to manage schedules, resolve conflicts, and coach front-line employees.
- Strong communication skills and comfort working on the floor and in customer-facing discussions.
- Basic proficiency with timekeeping systems, scheduling tools, and spreadsheets.
- Demonstrated ability to work in a fast-paced, dynamic environment with frequent changes.
Competencies
- Leadership and accountability in managing a contingent workforce.
- Problem-solving and decision-making under time pressure.
- Customer service mindset with a focus on partnership and continuous improvement.
- High level of organization, attention to detail, and follow-through.
- Committed to data driven action.
Work Environment
- On-site at the client facility, primarily in production/operations areas.
- Requires standing and walking for extended periods and occasional lifting or moving of materials as needed for demonstrations or support.
- Full-time role; may require early mornings, evenings, or weekends based on client shift structure
XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.
Top Skills
Scheduling Tools
Spreadsheets
Timekeeping Systems
Ukg
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The Company
What We Do
Helping Companies Transform Operations and Grow Omnichannel. E-commerce, Retail. One of world’s leading Supply Chain and Logistics expert teams. We are one of a kind. We join hands with our clients on-site, roll up our sleeves and transform operating models to fuel growth at the right cost. Our unique approach is based on our research, deep industry knowledge, and experience of our team running global operations at several Fortune 500 companies.
Our Clients include fast-growing eCommerce companies and Retailers.
