ATI Business Group is looking for Workforce Management to drive operational efficiency through data analysis. Involve in our data-driven world and grow through interpreting data to inform strategic decision-making, providing actionable insights, and supporting continuous improvement. You will develop strong research skills, excellent communication, and record-keeping abilities. If you are highly organized, self-motivated, and proficient in mathematics and Microsoft Excel, we are looking forward to seeing your application!
Responsibilities:
- Responsible for but not limited to preparing data forecasting, service levels, handling times, manpower calculations, and other operational reports.
- Create and maintain hourly, daily, weekly, and monthly forecasts including the arrangement of agent's rosters as part of the manpower planning.
- Conduct regular audits and identify anomalies in individual agents' performance.
- Analyze trends of historical data from the dashboard and support the leadership team in creating reports on account performance reviews and other ad-hoc tasks.
- Provide recommendations and implement improvements in data tracking and reporting.
Requirements:
- Minimum Bachelor's degree in Mathematics, Computer Science, Statistics, Accounting, or a related field is preferred.
- Experience in data management and data analysis role will be an advantage.
- Advanced skills in Microsoft Excel are non-negotiable.
- High attention to detail as the work requires very high accuracy.
- Good communication skills in both Bahasa and English.
- Good analytical skills with the ability to utilize data to support his/her arguments.
- Comfortable working with tight deadlines.
Be Part of ATI Journey:
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1300 employees providing services to our clients across the globe.
Top Skills
What We Do
ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.
ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.
We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com
