Workforce Development Program Manager - Customer Facing Associate Mobility Program (CFAM)

Workforce Development Program Manager - Customer Facing Associate Mobility Program (CFAM)
Workforce Development programs create access to roles and equip individuals across all backgrounds with the skills needed to have successful careers at Capital One. Through our programming, participants gain exposure to the corporate workplace, develop job specific skills, and walk away equipped with the knowledge and tools to move into meaningful careers.
We are the destination for curating experiences that enable talent across Capital One and within our communities to thrive in the workplace. We aspire to provide a best-in-class experience for candidates, hiring teams, program associates, and business partners, and have a ton of fun along the way. Our culture and people are integral to our growth and success, where innovation is rewarded and you can learn from talented coworkers.
ABOUT THE ROLE
Capital One is looking for a talented Program Manager to join the Workforce Development, Program Delivery Team leading the Customer Facing Associate Mobility Program (CFAM). We are looking for team players who are solution-oriented, are comfortable working in ambiguity, and have excellent communication and problem solving skills.
The ideal candidate will have a passion for developing early career talent and proven experience leading programs and processes in a well-managed way. Successful candidates will demonstrate a proven track record of program management, influencing strategic decisions using a data-backed approach, project management and the overall experience for an internal mobility program.
In this role, you are expected to influence and rally teams while maintaining multiple moving parts: presentations, reporting, demos, deep dive sessions, strategic planning and day to day program tasks. You communicate and present to senior leaders and stakeholders on a regular basis focused on progress reporting, results, needs and requests.
Key Responsibilities:

• Collaborate with partners to improve processes and to deliver better program experiences for all involved
• Build relationships and collaborate with key stakeholders on program strategy
• Leverage data and insights to measure program impact and identify opportunities to drive improvements
• Manage demand planning cycle, including timelines and role trackers

• Manage team touchpoints with program associates and support ecosystem, including office hours and regular check-ins
• Manage processes, communications, and stakeholder relationships across the lifecycle of the program for 2 cohorts yearly
• Identify impediments and mitigation strategies even to the extent of pushing prioritization and highlighting trade offs

• Contribute collaboratively to the team and navigate and influence the organization; specifically partnering with Learning and Development, Diversity Recruiting and other enterprise partners
• Contribute to broader Workf orce Development data initiative and ad hoc team projects

The ideal candidate should possess:

• Ability to function in a complex, ambiguous environment with many stakeholders and priorities - ability to multi-task is a MUST
• Strong attention to detail and results oriented, ability to meet objectives and handle multiple deadlines and priorities, communicate tradeoffs, provide solutions for identified problems
• Strong communication, influence, and problem-solving skills across multiple stakeholders and audiences. Ability to think ahead on communication needs, strategy and roll out to keep all parties informed and organized
• Excellent written, verbal, and presentation skills
• Must have the ability to work autonomously with minimal supervision but overall collaborative and positive team player
• Ability to influence and drive results in a fast-paced environment
• Ability to to think both operationally and strategically
• Demonstrate good judgment and sensitivity, with a variety of different audiences

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 3 years of experience managing development or cohort-based programs
• At least 4 years of experience in Human Resources, Corporate Social Responsibility OR Non-profit Advocacy
• At least 4 years of experience in Google G Suite applications

Preferred Qualifications:

• Bachelor's Degree or military experience
• 2+ years of experience in People Management
• 3+ years of experience in Program Management or Project Management
• Demonstrates a proven track record of excellent program management and delivery, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $126,700 - $144,600 for HR Specialist
Richmond, VA: $115,200 - $131,500 for HR Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).