Workforce Coordinator - Bensalem, PA

PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in Pennsylvania!

The Workforce Coordinator is accountable for managing the operations schedule for studio employees, ensuring all employee is properly documented and supporting the Studio Leadership in all workforce administration issues.

ESSENTIAL DUTIES AND RESPONSIBILTIES: 

• Prepare monthly work schedules for studio employees. 
• Ensure new employees are properly added to employee shift rotations and confirm they are properly credentialed for the assignments given.  
• Set up and maintain daily rotation schedules and employee break assignments to ensure balanced coverage and smooth operational workflow. 
• Manage and process employee shift exchange requests, ensuring adequate coverage, adherence to scheduling policies, and timely updates to the work schedule. 
• Oversee and process employee time off requests ensuring accuracy, proper documentation, policy compliance, and timely updates to the work schedule. 
• Administer uniform distribution and maintain accurate records of issued items to ensure each employee receives and returns the correct uniform pieces. 
• Follow up on resigned employees and remove them from the schedule according to the last working day information. 
• Verify and ensure that work schedule calculations are accurate and properly coded in payroll system. 
• Make necessary corrections in existing work schedules and update information related to employee status changes, holidays, workload adjustments, etc. 
• Add information to work schedules regarding planned employee training sessions, corporate events, photo sessions, and other related activities. 
• Analyze feedback and recommendations from the Studio Leadership that could improve work schedules and employee satisfaction. 
• Prepare reports and presentations related to workforce management. 
• Perform other duties within the scope of the held position as instructed by management. 

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED 

• High School Diploma or equivalent required. 
• Proficient in MS Office applications, especially Excel and PowerPoint 
• Ability to maintain a professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment. 
• Excellent verbal and written communication skills for clear, effective collaboration and ability to clearly explain company rules and procedures. 
• Strong attention to detail and high level of accuracy. 
• Analytical thinking and high work organization skills. 
• Ability to learn quickly and work independently. 
• Ability to work a variety of shifts, including nights, weekends, and holidays. 
• Familiarity with ADP a plus 
• Must be able to obtain a Pennsylvania Gaming License and West Virginia Casino Employee Registration. 

COMPENSATION & BENEFITS

• Pay Rate: $23/hour  
• Vacation Days: 10 days 
• Sick Time: 5 days 
• 10 Holidays pay 
• Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance. 
• 401K – 4% match 

PHYSICAL FUNCTIONS

• Ability to work in an office-based environment during typical office hours 
• Limited and occasional ability to communicate with stakeholders outside of standard office hours 
• Visual capacity for using computer equipment, reading manuals, and performing detailed work. 
• Working in various environments, such as live streaming floors and any back of the house areas.

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at [email protected]. Our team will be happy to help! 

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.