Workforce Analyst

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Description

The Workforce Analyst is responsible for creating deliverables, data reports, and insights specific to Workforce & Engagement topics to support our clients in the healthcare industry. The Advisory Services Analyst collaborates with the client-facing team, leadership, and peers to support client data and insight needs. Core responsibilities include: preparation of PowerPoint deliverables, comprehensive analytic reports in Excel which may include trending, correlations, or basic predictive analysis. In addition, the Advisory Services Analyst will assist in identifying data driven insights to inform the prioritization of engagement and other cultural improvement efforts. This position requires up to 2% travel to client organizations (as appropriate), and/or internal meetings to build strong, committed working relationships with clients and colleagues.

• Responsible for providing analytic support within the Workforce Engagement business unit, acting as the subject matter expert on the data.
• Completes standard project deliverables, analytic reports, and/or ad-hoc analytic requests as assigned, with high-quality and attention to detail. This may include executive level presentations, data segmentation, data trending, or statistical analysis such as regression.
• Responsible for synthesizing quantitative and qualitative information into detailed and high-level reports capable of being provided back to clients as presentations, plans, and/or roadmaps.
• Must be proficient in data visualization and able to utilize software, including, but not limited to PowerPoint and Excel to create meaningful executive summaries and other materials as needed to support a client’s improvement journey.
• The Advisory Services Analyst is expected to stay current in best practices both within and external to the healthcare industry.
• Collaborates with company team members, specifically but not exclusive to Advisory, Data and Analytics, and Growth (sales).

To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

Qualifications

• Proficiency in data analysis and interpretation, research, data illustration and reporting.
• Proficiency in Microsoft Office applications. Advanced Knowledge of Excel. Experience in SPSS or other statistical software (e.g. R or python) is preferred, but not required.
• Strong analytical skills and attention to detail.
• Ability to produce quality deliverables with detail and accuracy.
• Ability to work independently and with a broad range of people in a fast-paced environment to support programs and projects.
• Experience or knowledge of engagement/culture data preferred.
• Experience in a similar role or a background in healthcare preferred, but not required.

Education

• Bachelors Degree required (e.g. business, health science, social science, or technical field) and 2+ years of experience in analytics
• Master’s degree in business, analytics, organizational development, I/O psychology, epidemiology, health services research, economics, quantitative science or related discipline welcomed.

Travel

• This position requires approximately 2% travel to client organizations to build strong, committed working relationships with clients and colleagues.

Direct Reports

• Professional (Non-Management): has organization wide project management responsibilities, typically administrative in nature; may direct the work of a project team or work group as required.

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $54,000 - $86,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/