The Workday Integration Analyst is responsible for supporting the business and financial applications to ensure efficient, high-quality, and safe patient care. This position involves implementing, managing, and supporting systems with minimal supervision. The analyst will possess a strong understanding of business and financial operations in a healthcare setting, handle complex issues independently, make design decisions, and clearly communicate technical concepts across the organization.
Key Responsibilities:
- Provide second-level support for application incidents reported through the help desk, including 24/7 on-call coverage as needed.
- Assist junior team members in resolving application incidents, maintenance issues, and enhancement requests.
- Coordinate application support with other IT teams, such as Infrastructure, Integration, Reporting, and the help desk.
- Collaborate with vendors and IT analysts to design and implement system optimizations and enhancements.
- Implement changes using documented procedures that comply with departmental policies.
- Lead software upgrades and manage new software installations and enhancement requests of small to medium complexity.
- Mentor junior staff in documenting workflows and developing their technical skills.
- Act as a technology expert, translating technical concepts into business terms and influencing outcomes across different groups.
- Maintain up-to-date project documents, including technical details, user expectations, project goals, and deliverables.
- Participate in and organize team meetings, maintaining appropriate records.
- Identify opportunities for improving application functionality and stability.
- Anticipate and resolve system problems through independent analysis and solution development.
- Research issues and analyze options to provide solutions, considering pros, cons, risks, and costs.
Requirements
Experience Requirements:
- 7+ years of experience with Workday integrations.
- Strong technical and business operations background, particularly in a healthcare environment.
- Knowledge of SDLC, Agile, and other software development methodologies.
- Familiarity with server operating systems, databases, scripting languages, and disaster recovery technologies.
- Ability to analyze complex systems and workflows.
- Strong organizational skills and ability to manage major programs or functions.
- Ability to communicate complex concepts clearly to management and cross-functional teams.
- Strong collaboration and consensus-building skills.
Education Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
Benefits
Paid Time Off
Subsidized Medical, Dental, Vision and Life Insurance
Retirement Benefits
Employee Assistance Programs
Top Skills
What We Do
Let us join your journey to success! Tech Firefly is a Technology Solutions company specializing in providing outsourced solutions.
Our approach is based on client satisfaction and solving problems for our clients. This means we value your culture, your vision, your brand voice and the customer journey you want your customers to make. Our services include:
-Software Development including IOS, C++ and Java Applications
-Usability Testing for Hardware and IoT Devices
-Testing product features with a focus on the customer experience and usability
-Performing QA of internal apps, external apps and software before downstream and end user impact
-QA Automation
-Innovative solutions including AI Data Labeling, Robotic Process Automation and Blockchain
-End to End Content Management including curation, moderation and localization services
-Customer care, Tech support and Sales Support
-Providing customer experience insights to product owners, engineers and product quality teams
-Talent Acquisition services specializing in Technical, Professional, Foreign Language and other hard to fill job requirements
-On-shore, near shore and off-shore teams
Please visit our website for more information and contact us today
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