Work Study: RSC- Assistant

Agency

Department

Rayburn Student Center | Rayburn Student Center Assistant

Position Summary

The Rayburn Student Center Assistant is an entry-level, cross-functional student employee position within the Rayburn Student Center (RSC), reporting directly to the Associate Director of Event Services. This position supports daily operations across Event Services, Building Operations, Audio/Visual Technology, and Marketing Services.

Responsibilities include event setups and takedowns, basic audio/visual support, Information Desk operations, customer service, marketing production, promotional material distribution, and operational reporting. Assistants will be cross-trained in all service areas and assigned responsibilities based on departmental needs, individual skills, and completed training.

The position works collaboratively with Leads, Supervisors, professional staff, and other RSC employees to maintain a safe, organized, welcoming, and service-oriented environment for students, faculty, staff, and visitors.

Essential Responsibilities

Event Services & Audio/Visual Support

• Assist with event setups, flips, takedowns, room resets, and movement of tables, chairs, staging, podiums, signage, and other equipment according to approved diagrams and event instructions.
• Review Event Management System (EMS) event details, schedules, room assignments, setup diagrams, equipment needs, and special instructions as trained.
• Use 7PointOps to review Daily Setup, current events, assignments, alerts, tasks, and other operational information needed during each shift.
• Complete accurate event shift reports documenting event status, client interactions, setup changes, incidents, AV concerns, equipment issues, and information needed for staff follow-up.
• Assist with basic setup, operation, and troubleshooting of microphones, projectors, displays, computers, and other AV equipment as trained.
• Ensure event spaces are clean, organized, functional, and ready for clients and guests; communicate discrepancies or missing resources before event start times.
• Respond to reasonable event needs and refer requests outside the position's authority or training to a Lead, Supervisor, or appropriate professional staff member.

Building Operations & Information Desk

• Staff the Information Desk and provide directions, general information, and customer service to students, faculty, staff, and visitors.
• Answer incoming phone calls, transfer calls, and direct inquiries to appropriate departments or personnel.
• Monitor building activity, common areas, and public spaces to support a clean, safe, and welcoming environment.
• Identify and report maintenance concerns, safety hazards, damaged equipment, and unusual building activity to appropriate staff.
• Assist with daily building operations, opening and closing responsibilities, and operational checks as trained.
• Collaborate with Building Operations staff, custodial personnel, and other departments to address building needs.

Marketing Services & Production

• Assist with printing, trimming, laminating, and preparing marketing materials for distribution.
• Support the creation of basic flyers, digital signage, and graphics using approved university branding guidelines and design software.
• Deliver, install, maintain, and retrieve promotional materials, including posters, table tents, A-frames, and yard signs throughout campus.
• Assist with organizing marketing supplies, tracking production requests, and maintaining clean and functional workspaces.
• Support marketing projects, production deadlines, and other departmental initiatives as assigned.
• Ensure marketing materials are produced accurately and handled with care.

Customer Service & Team Collaboration

• Provide welcoming, professional, informative, and courteous customer service to clients, students, faculty, staff, guests, and campus partners.
• Communicate clearly through 7PointOps, radios, email, event diagrams, shift reports, and verbal instructions.
• Promptly report safety concerns, damaged equipment, customer concerns, and operational issues.
• Work collaboratively across Event Services, AV Technology, Building Operations, and Marketing Services.
• Adapt to changing operational needs and assist in different service areas as assigned.
• Perform other duties as assigned by Leads, Supervisors, or professional staff.

Position Expectations

Employees are expected to arrive on time and prepared for scheduled shifts; review assigned duties and operational information; maintain appropriate dress and professional appearance; demonstrate dependability, accountability, initiative, flexibility, and willingness to learn; complete required documentation and shift reports; follow university and departmental policies and safety procedures; properly care for university facilities, equipment, and resources; adapt to changing departmental priorities; and treat clients, visitors, and coworkers with professionalism and respect.

Employees must be willing to receive training and perform responsibilities across all assigned service areas rather than working exclusively within one department.

Minimum Qualifications

• Current East Texas A&M University student in good academic standing.
• Strong customer service, communication, teamwork, attention to detail, and problem-solving skills.
• Ability to follow written instructions, diagrams, schedules, and verbal directions.
• Willingness and ability to learn EMS, 7PointOps, basic AV equipment, event reporting, Information Desk procedures, marketing production, and departmental operations.
• Ability to perform physical responsibilities associated with event setups, furniture movement, equipment handling, and marketing material distribution, with or without reasonable accommodation.
• Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
• Availability for a flexible schedule that may include early mornings, evenings, weekends, and high-demand university events.

Preferred Qualifications & Skills Developed

Previous experience in customer service, hospitality, event operations, audio/visual technology, marketing, graphic design, printing, office administration, or campus employment is preferred. Work-Study eligibility may be preferred when applicable.

This position develops transferable skills in event management, building operations, AV technology, marketing production, EMS and 7PointOps, documentation and shift reporting, professional communication, customer service, teamwork, time management, problem-solving, adaptability, leadership, and workplace safety.

Position Purpose

Rayburn Student Center – We support meaningful campus experiences by providing exceptional customer service, seamless event support, effective building operations, and creative marketing services. Through teamwork, professionalism, and a commitment to student success, we strive to maintain a welcoming, safe, and engaging environment for the entire university community.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.