The Role
Monitor and proof work orders for billing, warranty, and ledger accuracy; create and close work orders; manage warranty claims, prepare adjustments and proforma invoices; process payments and report KPIs.
Summary Generated by Built In
Job Summary
The Work Order Administrator will monitor work orders for accuracy and efficiency of hours, identify parts issues and expedite corrective action as needed. As jobs progress toward completion, the Work Order Administrator will complete work orders for review by the Job Manager(s). In addition, the Work Order Administrator handles all warranty claims and accounts related to jobs assigned.
Duties & Responsibilities
- Review the work orders to ensure accurate billing and warranty information
- Prepare discrepancy lists to be sent out for customer approval
- Monitor work orders and customer approval sheets for accurate information
- Ensure all work order items are posted to correct general ledger accounts
- Ensure key performance indicators are captured/reported (efficiency, cost profit, EBR, warranty)
- Proof work orders to ensure all information is accurate (flat rate, pricing, etc.)
- Close work orders in a timely manner after completion
- Create work orders from customer quotations
- Ensure accuracy of warranty billing information on work orders
- Filing and handling of warranty claims and parts for jobs and accounts assigned
- Prepare warranty statement of account adjustments for approval from management
- Issue proforma invoices as required
- Process credit card payments and credits as necessary
- Perform other duties as assigned
Qualifications & Job Requirements
- Minimum two (2) years’ experience in corporate aviation
- Minimum two (2) years’ experience in an administrative role
- Strong proficiency with Microsoft Office Suite including Word and Excel
- Bachelor’s Degree preferred
Education:
Other Prerequisites
- Pass pre-employment drug screen and background check
- Ability to obtain Airport Issued security badge
Work Environment & Physical Requirements
- Work is performed in an aircraft hangar environment with moderate noise level. The employee is frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes. Ability to lift and carry up to 50 pounds. Must be able to wear a respirator or air hood, and work in a confined environment.
Available Benefits
- Medical, dental, vision
- Short term & Long term Disability - paid 100% by Company
- Life & Accidental Death and Dismemberment - paid 100% by Company
- Paid vacation, holidays, sick leave, jury duty, bereavement
- Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)
- 401K & Roth 401k with employer match
- Flexible Spending programs
Western Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the presence of prohibited drugs are ineligible for employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Skills Required
- Minimum two (2) years' experience in corporate aviation
- Minimum two (2) years' experience in an administrative role
- Strong proficiency with Microsoft Office Suite including Word and Excel
- Bachelor's Degree
- Pass pre-employment drug screen and background check
- Ability to obtain Airport Issued security badge
- Ability to lift and carry up to 50 pounds
- Must be able to wear a respirator or air hood, and work in a confined environment
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The Company
What We Do
WestAir Gases & Equipment, Inc. is a family-owned and operated company that provides industrial gases, specialty gases, welding supplies, and cryogenic equipment. Serving a wide range of sectors including healthcare, manufacturing, agriculture, hospitality, and food & beverage, the company focuses on supporting vital industries with reliable gas products and real-time inventory management solutions. They are committed to a collaborative culture of inclusion and growth while delivering high-quality service to their customers.
