Do you have a passion for making people smile? Love providing outstanding customer service? Enjoy meeting new people? If so, we have an opportunity for you!
The Woman’s Locker Room Receptionist is responsible for greeting, supporting, and ensuring members' needs are addressed in a timely manner! This individual will be the first point of contact for members and is responsible for partnering with multiple departments to ensure members' concerns are handled in a timely manner.
Rate of Pay: $19.00 per hour, plus 5% commission. This is role is considered entry-level.
This is a part-time position. Evening and weekend availability required.
Job Responsibilities:
- Responding to needs within the locker room and partnering with other departments to ensure they are addressed.
- Assigning and assisting members with locker rentals and locker room amenities.
- Assisting member with spa appointment bookings and checking out products.
- Answering phones: responding to inquiries and booking service appointments
- Exhibit excellent customer service skills at all times
- Complete job duties at times multitasking
- Maintain a clean and organized workspace for the reception associates
- Handle difficult situations in a calm manner while remaining professional
- Communicate effectively with team members and management
- Performing regular locker room walk throughs
Requirements
- Similar experience preferred
- Great communication skills with the ability to handle difficult situations
- Must be available to work various shifts & holidays (early mornings, late evenings and weekends)
- Must be able to work well in a team setting
- Great organizational and time management skills
- The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching and bending.
Benefits
- Time Off & Retirement
- Paid Time Off
- 401(k) with company match up to 3%
- Value Sharing (Profit sharing)
- Holiday Bonus
- Paid Parental Leave
- Health & Wellness:
- Comprehensive health, vision, and dental insurance
- HSA and FSA enrollment options
- Short- & Long-Term Disability options
- Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
- Long-Term Care options: Coverage up to 50% of annual income
- Accident and Critical Illness Insurance
- EAP (Employee Assistance Program)
- Pet Insurance through MetLife
- Employee Perks:
- Free workout privileges
- Employee discounts in the Pro Shop, Spa & Salon services and in the Market
- Parking and transit benefits (pre-tax deduction)
- Access to Tickets at Work discounts
- Tuition reimbursement
Diversity, Inclusion, and Belonging Matters:
East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
What We Do
A veritable Chicago institution, East Bank Club is recognized as the country's most gracious and dynamic fitness, sports and dining facility. Located in Chicago's River North neighborhood, the Club opened its doors in 1980 and employs more than 400 employees.
East Bank Club has set the standard for first-class hospitality and excellence in the fitness industry, a standard exemplified by each employee. The bonds employees create with fellow staff, members and the Club itself keep members and employees returning day after day.
Career options at the Club include positions in customer service, fitness, spa and salon, and food and beverage, among many other opportunities. Each and every employee is a valued and vital member of the East Bank Club team.
East Bank Club employees find pride in the Club's status as an industry leader. The Club is considered the gold standard in the industry, with state-of-the-art equipment, extensive programming, a wide array of amenities, and excellent and highly qualified staff.
Employees are encouraged to utilize the Club’s workout facilities to fully embrace the Club’s ethos to live well. In addition, the Club offers highly competitive wages and benefits.
East Bank Club employees are committed to helping our members live well. More than half of the Club’s employees have been committed to this goal for five years or more. That is what happens when you work for an industry leader. That is what happens when your employer sets the standard. That is what happens when you focus on health that goes beyond fitness. It takes a simple commitment. Are you ready?
