The Women's Locker Room Receptionist serves as the primary point of contact for members and guests entering the Women's Locker Room. This role is responsible for creating a welcoming and professional environment while providing exceptional service, administrative support, and operational assistance. The Receptionist manages locker assignments, member inquiries, appointment scheduling, retail transactions, and communication between departments while ensuring a seamless and elevated member experience.
Successful candidates demonstrate strong hospitality skills, professionalism, organization, attention to detail, and a commitment to East Bank Club's standards of excellence.
Pay Rate: $20.00 per hour. This position is considered entry level.
Full-time Schedule:
Sunday: off
Monday: 4:45am-1:00pm
Tuesday: 4:45am-1:00pm
Wednesday: 4:45am-1:00pm
Thursday: 4:45am-1:00pm
Friday: 4:45am-1:00pm
Saturday: off
This is a temporary position with an estimated start date of December 1, 2026.
KEY RESPONSIBILITIES
Member Service & Hospitality
- Greet members and guests warmly and professionally upon arrival
- Deliver exceptional customer service through prompt, courteous, and personalized interactions
- Anticipate member needs and provide accurate information regarding Club services, amenities, programs, and policies
- Build positive relationships with members through consistent engagement and excellent service
- Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate
- Maintain confidentiality and discretion regarding member information at all times
- Professionally enforce locker room policies, procedures, and Club guidelines
Reception & Administrative Operations
- Answer and direct incoming phone calls, emails, and member inquiries
- Schedule and manage appointments, reservations, and service requests as required
- Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists
- Process member transactions, including locker rentals, retail purchases, and service-related payments
- Assist with billing inquiries and communicate discrepancies to management
- Support the Manager with clerical and administrative tasks, including correspondence with members and EBC staff
Locker & Member Account Management
- Coordinate locker assignments, transfers, cancellations, and inventory tracking
- Maintain accurate locker records and member account information
- Assist members with locker-related questions and concerns
- Monitor locker availability and communicate utilization trends to management
- Support lost-and-found procedures and documentation
- Help coordinate member amenity requests and special accommodations
Operational Support
- Maintain a clean, organized, and professional reception area
- Monitor inventory levels of office and member-use supplies and communicate replenishment needs
- Conduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needs
- Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations
- Assist with departmental communications, promotions, and special events
- Support training efforts and serve as a resource for team members when needed
Professional Standards & Accountability
- Maintain a polished and professional appearance in accordance with East Bank Club standards
- Wear the required uniform and name tag while on duty
- Demonstrate reliability, accountability, and professionalism in all interactions
- Maintain strong attendance and punctuality
- Follow all East Bank Club policies, procedures, and Employee Handbook guidelines
- Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership
Requirements
- Ability to stand and move throughout the workday.
- Frequent use of computers, telephones, and office equipment.
- Ability to lift and carry up to 25 pounds.
- Ability to perform occasional reaching, bending, kneeling, and light physical tasks.
- Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.
Qualifications
- Minimum one (1) year of experience in customer service, hospitality, front desk, spa, salon, private club, fitness club, or related environment preferred.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Excellent organizational, multitasking, and time-management abilities.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and point-of-sale systems preferred.
- Ability to remain professional, calm, and solution-oriented in a fast-paced environment.
- Strong attention to detail and commitment to creating a best-in-class member experience.
- Ability to work independently while contributing positively within a team environment.
Benefits
Time Off & Retirement
- Paid Time Off
- 401(k) with company match up to 3%
- Value Sharing (Profit sharing)
- Holiday Bonus
- Paid Parental Leave
Health & Wellness:
- Comprehensive health, vision, and dental insurance
- HSA and FSA enrollment options
- Short- & Long-Term Disability options
- Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
- Long-Term Care options: Coverage up to 50% of annual income
- Accident and Critical Illness Insurance
- EAP (Employee Assistance Program)
- Pet Insurance through MetLife
Employee Perks:
- Free workout privileges
- Employee discounts in the Pro Shop, Spa & Salon services and in the Market
- Parking and transit benefits (pre-tax deduction)
- Access to Tickets at Work discounts
- Tuition reimbursement
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
Skills Required
- Ability to stand and move throughout the workday
- Frequent use of computers, telephones, and office equipment
- Ability to lift and carry up to 25 pounds
- Ability to perform occasional reaching, bending, kneeling, and light physical tasks
- Ability to work a flexible schedule including mornings, evenings, weekends, and holidays
- Minimum one year of experience in customer service, hospitality, front desk, spa, salon, private club, fitness club, or related environment
- Exceptional customer service and interpersonal skills
- Strong verbal and written communication skills
- Excellent organizational, multitasking, and time-management abilities
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Proficiency with point-of-sale systems
- Ability to remain professional, calm, and solution-oriented in a fast-paced environment
- Strong attention to detail and commitment to creating a best-in-class member experience
- Ability to work independently while contributing positively within a team environment
What We Do
A veritable Chicago institution, East Bank Club is recognized as the country's most gracious and dynamic fitness, sports and dining facility. Located in Chicago's River North neighborhood, the Club opened its doors in 1980 and employs more than 400 employees. East Bank Club has set the standard for first-class hospitality and excellence in the fitness industry, a standard exemplified by each employee. The bonds employees create with fellow staff, members and the Club itself keep members and employees returning day after day. Career options at the Club include positions in customer service, fitness, spa and salon, and food and beverage, among many other opportunities. Each and every employee is a valued and vital member of the East Bank Club team. East Bank Club employees find pride in the Club's status as an industry leader. The Club is considered the gold standard in the industry, with state-of-the-art equipment, extensive programming, a wide array of amenities, and excellent and highly qualified staff. Employees are encouraged to utilize the Club’s workout facilities to fully embrace the Club’s ethos to live well. In addition, the Club offers highly competitive wages and benefits. East Bank Club employees are committed to helping our members live well. More than half of the Club’s employees have been committed to this goal for five years or more. That is what happens when you work for an industry leader. That is what happens when your employer sets the standard. That is what happens when you focus on health that goes beyond fitness. It takes a simple commitment. Are you ready?
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