Description
Who We Are
United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service. United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.
What You’ll Get
- A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
- Referral Bonus
- Earned PTO
- Employee Assistance Program
- Paid Company holidays
- Company Paid Life Insurance
- Great Work/Life Balance
- Opportunities for advancement
Job Type: Full Time
Schedule: Monday – Friday 1st shift – Saturdays as needed
United Ag & Turf NE is looking for a Wirtgen Specialist. This position is responsible for providing support to United personnel and our customers with our Wirtgen roadbuilding products to ensure equipment issues are resolved in a timely manner. They utilize industry experience, machinery background, and customer service skills to engage problems proactively and communicate with internal staff.
What You’ll Do
- Work directly with shop and field technicians in diagnosing complex or difficult product issues to determine root cause and corrective action needed.
- Provide assistance in performing equipment or component failure analysis to determine if warranty coverage is applicable.
- Works with UCFNE service writers to ensure proper and timely filing of warranty documentation.
- Act as the principal internal contact for Wirtgen Gup service personnel, engineers and/or product managers in resolving customer product issues.
- Evaluate technician capabilities and provide training and/or recommendations to management to improve technical skills and capabilities.
- Provide support to sales on any complex or new machine attachment installations to ensure equipment is installed in accordance with OEM guidelines to minimize application failures.
- Work with sales and product support to resolve machine application issues, particularly those caused by machine modifications, work tools and other attachments.
- Assists sales on high opportunity or new product demonstrations.
- Work with key customers to help them improve maintenance practices to increase machine performance, reliability, and uptime.
- Promote utilization of company CRM to ensure optimal internal customer issue/opportunity communications.
- Review branch service department’s equipment and tooling and provide recommendations to management for them to effectively service specific equipment in their territory.
- Maintain Factory Level Technical Certifications for Wirtgen Group product lines.
- Assist in technician recruiting initiatives and determining qualifications and capabilities during interviews with prospects.
- Assist Customer Support Advisors (CSA) team with training for winter inspections and quoting large or complex repair jobs.
- Assist in performing trade evaluations on multi-unit deals or high dollar value trades.
- Attend local industry Associations meetings as necessary.
- This role may require the employee to be engaged with customers outside of normal daily working hours.
- Specialist will work independently or with other UCFNE technicians to maintain maximum customer uptime and productivity.
- Other duties as assigned.
Requirements
Preferred
Experience with Wirtgen equipment is preferred, along with 3 to 5 years of related field experience in road construction or heavy equipment service. Strong mechanical aptitude and diagnostic skills are essential. Effective communication and organizational abilities are required. A valid driver’s license and willingness to travel are necessary.
Physical Requirements
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, and walk. The employee must lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception
Skills Required
- Experience with Wirtgen equipment
- 3 to 5 years related field experience in road construction or heavy equipment service
- Strong mechanical aptitude and diagnostic skills
- Effective communication and organizational abilities
- Valid driver's license and willingness to travel
- Maintain factory-level technical certifications for Wirtgen Group product lines
- Ability to lift and/or move up to 50 pounds
- Familiarity with company CRM and documentation processes
What We Do
United Ag & Turf NE is a John Deere dealership operating in the Northeast, providing new and used agricultural, compact construction, and turf equipment. They also offer parts and service to farmers, landowners, and businesses.
