TruWest Holdings is a private holding company that scales companies in the enterprise technology space by providing strategic leadership, operational expertise and financial resources. Privately owned by the Kennedy Family, it operates subsidiaries located in the United States, Canada, UK and Europe.
TruWest Holdings’ portfolio includes TRG, a global managed service provider; Inversion6, tailored cybersecurity solutions; River Capital Finance, equipment leasing/financing; River SaaS Capital, debt and equity investments for B2B SaaS businesses; and Sibling Revelry Brewing, a craft brewery and taproom.
Headquartered in Westlake, OH, our environment, culture, and benefits are second to none. We make sure everyone lives and breathes our core values. From senior leadership to interns, everyone is evaluated on the same criteria.
With a basketball court, pickleball court, golf simulator, full-scale gym, brewery and restaurant, we strive to provide a space where our employees can take advantage of our work hard, play hard philosophy.
Join our Field Services team and work with Sales Representatives to create wireless network solutions for TRG customers.
Responsibilities
- Generate labor and material calculations for wireless site surveys and low voltage wiring installations.
- Create a Bill of Materials for each project.
- Contribute to completion of Statements of Work that outline the work required.
- Create post survey and installation reports for customers.
- Regularly interact with end user clients in a professional manner in person, via telephone and email.
- Assist sales team members with technical questions or issues.
- May be involved in the planning, organization, and implementation of special events, specific projects, or program changes.
- Employee may be asked to complete related duties other than those indicated above as assigned by their supervisor.
- Employee may be asked to visit customer sites to perform related tasks.
- Employee may be sent for yearly training to keep current with today’s technology.
Qualifications
- High School Diploma with a minimum of 5+ years’ experience troubleshooting, mobile computing hardware, and/or software experience.
- Associate’s degree with a minimum of 5 years of experience preferred.
- Strong written and oral communication skills.
- Ability to recognize situations/operations with potential for improvement and to identify, develop, present, and propose possible solutions.
- Self-motivated - ability to work diligently for the success of TRG and the client’s business interest without constant supervision.
- Willingness to take on challenges and to continually adapt to new requirements through research, learning, and growth.
- Adaptability and flexibility are required.
- Boom/Scissor lift training preferred or willingness to be trained.
- Ability to interact with people of all backgrounds with respect.
- Ability to accept critical feedback with a positive attitude.
- Willingness to admit to mistakes.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to calmly handle pressure situations which involve restoration of critical operations.
- Must be able to pass a background check.
Performance Requirements
- Must maintain regular and reliable attendance to the satisfaction of management.
- Must be able to operate a computer and other position related technologies.
- Must be able to work flexible hours as needed.
- Must be able to clearly and confidentially communicate with TruWest employees, clients, customers, and other stakeholders.
- Must adhere to all TruWest Values at all times.
Physical Requirements
- Must be able to access work locations.
- Must be able to stoop, stand, walk, bend, and stay upright to perform work.
- Must be able to visually read written and digital information.
- Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures.
- Must be able to receive detailed information through oral communication.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
TRG is a global managed services provider that manages the full lifecycle of every enterprise endpoint. As a device agnostic leader, we don’t just sell you devices. We manage the full endpoint experience. Learn more at www.trgsolutions.com.
