WIOA (WEX) Case Manager (Full-Time)
Location: 3458 Reading Road, Cincinnati, Ohio 45229
Reports to: Director of Comprehensive Case Management
Manages: N/A
Position Overview:
The WEX Case Manager is a cross-functional role that primarily supports WIOA OSY participant work experience placements. Additionally, this role supports all UL Impact workforce development programs including SOAR, Building Futures, Urban Tech Collective, and Employment Connections. This position is primarily responsible for activating WIOA WEX placements, providing individual placement specific career coaching to help participants and program graduates secure and maintain sustainable employment.
The WEX Case Manager plays a key role in bridging personal interest, skills training and direct placement, offering individualized support and strategic employer engagement that enhances long-term career outcomes. This role also contributes to overall agency employer-facing events, coordinates job placement efforts for active participants, program graduates, and integrates digital tools to equip participants for today’s labor market.
What you’ll do:
Employer Engagement & Relationship Management
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Manage partnerships with employers across industries to ensure participant readiness, adequate placements, biweekly/monthly WEX participant evaluations and collect participant placement time sheets.
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Coordinate job leads, career fairs, and mock interviews in collaboration with IMPACT workforce development programs.
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Identify employers and participant success and support transition from WEX placements to permanent employment opportunities.
Program Coordination & Operations
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Provide facilitation and/or support for programming including information sessions, orientations, workshops, graduations and career fairs as needed.
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Support program facilitation as needed across workforce development programs, including workshops, orientation sessions, and participant engagement activities.
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Maintain accurate participant records and data logs for case management and grant compliance.
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Enter coaching-related and progress data into CRMs and databases in a timely and organized manner, as directed.
Community Outreach & Collaboration
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Lead, coordinate, support career fairs and participant engagement events hosted by the various workforce development programs.
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Represent the Urban League WIOA and Agency offerings at community events, programs, job fairs, and community outreach activities.
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Foster relationships with existing employment partners and support WEX Coordinator with potential employment partner opportunities to explore.
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Maintain ongoing communication with WIOA Management and UL Impact staff across programs to ensure coordinated employment participant support.
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Participate in staff meetings, training sessions, and cross-functional initiatives related to workforce programming.
Qualifications
What you’ll need:
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2–3 years of experience in workforce development, employment services, case management, or direct job placement.
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Demonstrated experience working with diverse or underserved populations (e.g., returning citizens, WIOA/TANF participants, young adults, dislocated workers).
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Ability to coach and motivate participants to achieve employment goals.
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Strong networking and relationship-building skills with employers and community partners.
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Strong computer skills, including Microsoft Office, Zoom, social media platforms, and other business applications.
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Strong oral and written communication skills
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Ability to work independently and under pressure while maintaining high levels of quality.
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Ability to meet regularly and communicate effectively with employers and clients.
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Ability to present to clients/employers on job-seeking skills and readiness of program participants.
Working environment:
This full-time, in-person position is based at 3458 Reading Road, Cincinnati, Ohio 45229. The role requires a blend of office-based work and community engagement, including local travel. Activities involve regular computer use, meetings, and presentations, as well as occasional physical tasks such as setting up events. ULGSO is dedicated to accommodating individuals with disabilities to ensure that all staff can perform essential job functions.
The work environment details represent what a staff member encounters while performing the essential functions of this job. ULGSO is committed to providing reasonable accommodation to enable individuals with disabilities to perform essential job functions.
Salary information:
The estimated salary range for this position is $43,888 - $45,000 per year. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience.
Urban League of Greater Southwestern Ohio is an equal opportunity employer and encourages applications from all qualified candidate
Skills Required
- 2-3 years of experience in workforce development, employment services, case management, or direct job placement
- Experience working with diverse or underserved populations, including returning citizens, WIOA/TANF participants, young adults, or dislocated workers
- Ability to coach and motivate participants to achieve employment goals
- Strong networking and relationship-building skills with employers and community partners
- Strong computer skills, including Microsoft Office, Zoom, social media platforms, and other business applications
- Strong oral and written communication skills
- Ability to work independently and under pressure while maintaining high-quality work
- Ability to meet regularly and communicate effectively with employers and clients
- Ability to present job-seeking skills and participant readiness information to clients and employers
What We Do
The Urban League of Greater Southwestern Ohio (ULGSO) is a nonprofit focused on ending generational poverty through advocacy and empowerment. It provides workforce-development services such as job-readiness training, career counseling, and employment placement, while advancing social justice, equity, and civil rights. ULGSO also supports entrepreneurs and small businesses through training, mentorship, and access to capital across its Southwestern Ohio service area.
