Wintel Server Operations Manager

Job Description
BAE Systems is seeking a skilled and experienced manager to lead a high-performance Tier 3 Wintel Server operations team. The ideal candidate will be responsible for overseeing the daily operations of the team and ensuring smooth and efficient management of our Windows Server environment. The role includes incident management, server lifecycle management, compliance, and patching while working closely with cross-functional teams to drive operational excellence, system stability, and continuous improvement.
Responsibilities Include:

• Team Leadership: Lead and mentor a Tier 3 operations team, ensuring high levels of performance, technical competence, and employee engagement.
• Incident Management: Oversee and manage the resolution of complex incident tickets, break/fix issues, and escalations.
• Server Lifecycle Management: Manage the full lifecycle of Windows servers, from provisioning and configuration to decommissioning.
• Compliance & Security: Ensure servers are in full compliance with organizational and regulatory security standards.
• Patch Management: Coordinate and oversee patching activities, ensuring timely updates and minimal system disruption.
• Continuous Improvement: Identify opportunities for automation, optimization, and process improvements within the operations team.
• Collaboration: Work closely with other IT and infrastructure teams to coordinate projects, share best practices, and ensure system integration.
• Documentation: Maintain clear and up-to-date documentation of processes, procedures, and configurations.

Required Education, Experience, & Skills

• Proven experience in managing a Tier 3 or similar technical operations team
• Exceptional problem-solving skills, with the ability to assess complex problems, propose practical solutions, and manage incidents
• In-depth knowledge of Windows Server (2016, 2019, 2022)
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and collaboration skills with the ability to explain technology in simple terms while managing technical experts
• Proficiency in architecting and deploying infrastructure technology solutions in large-scale environments
• Strong experience with Windows Group Policy, Active Directory and Remote Desktop Services (RDS)
• Experience deploying and maintaining virtual machines in a VMware vSphere environment
• Functional knowledge of core networking concepts including TCP/IP, DHCP, DNS, routers, switches, firewalls, load balancing, VLAN segmentation, etc.
• Bachelor's degree and 8+ years of successful experience in Windows Server operations with at least 3 years' experience in a management or lead role, OR 12 years' experience with 8+ years of successful experience in Windows Server operations with at least 3 years' experience in a management or lead role.

Preferred Education, Experience, & Skills

• Experience with DFARS/NIST compliance controls
• Experience with technical project management
• Previous success in developing standards, process improvement, and managing processes
• Strong learning capacity for software tools and technologies

Pay Information
Full-Time Salary Range: $115100 - $195700
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.