Windows Systems Engineer

HHMI is focused on supporting and moving science forward in a variety of different ways ranging from conducting basic biomedical research, empowering educators, inspiring students, developing the next generation of scientists – even stretching into film and media production.  Our Headquarters is in the greater Washington, DC metro area and is home to over 300 employees with expertise in investments, communications, digital production, biomedical sciences, and everything in between.  The work housed here supports and augments the groundbreaking research conducted in HHMI labs across the nation.  As HHMI scientists continue to push boundaries in laboratories and classrooms, you can be sure that your contributions while working here are making a difference.

Summary:

We're looking for a Windows Systems Engineer to lead the management of HHMI’s Microsoft Endpoint Manager and Intune environments. In this role, you’ll configure and deploy updates, ensure device compliance with security policies, and provide expert support to end-users. You'll also maintain and secure our desktop and laptop infrastructure, helping to keep systems running smoothly and efficiently.

As the subject matter expert on Endpoint and Intune, you'll collaborate with cross-functional tech teams to ensure our tools and systems work seamlessly together.

This role will follow our hybrid model, which includes reporting in person to our headquarters in Chevy Chase, MD, a few days each week.

This position will remain open until Thursday, July 3, 2025, at 5:00 PM ET, after which applications will no longer be accepted.

What we provide:

• This hybrid role offers opportunities to collaborate, innovate, and make a meaningful impact in a mission-driven organization.

• HHMI is constantly renewing its technology. In this position, you will be able to use the latest and greatest technologies.   

• A team that cultivates a strong collaborative and learning environment. We strive for all team members to help each other and continue career-long learning by having opportunities in areas outside of their primary roles and exploring new technologies.  

• A competitive compensation package that includes up to $10,000 in educational reimbursement annually and a significant professional development budget!     

What you’ll do:

• Manage and configure devices using Microsoft Endpoint Configuration Manager and Intune.

• Automate system updates and processes using PowerShell scripting.

• Ensure devices meet security policies and maintain compliant configurations.

• Coordinate and deploy monthly Windows and third-party software patches.

• Support users remotely by installing, configuring, and updating software and systems.

• Troubleshoot complex issues via service desk tickets and deliver excellent end-user support.

• Document issues, fixes, and processes clearly to improve team knowledge and support outcomes.

• Collaborate across teams to identify issues, solve problems, and achieve departmental goals.

• Create and maintain internal technical documentation and user-facing Knowledge Base articles.

• Build reports and dashboards to track compliance, deployments, and system health.

• Provide advanced (Level 3) support for endpoint devices and Intune, including compliance, app deployment, patching, and troubleshooting.

What you bring:

• Bachelor’s degree or equivalent work experience. 

• Certifications in Endpoint Manager or Intune are a plus. 

• 5+ years of experience in systems engineering, with hands-on work in Microsoft Endpoint Manager and Intune.

• Experience with Windows and macOS desktop environments.

• Solid experience supporting Office 365 and other enterprise applications.

• Proficiency in PowerShell and other automation tools.

• Familiarity with networking concepts, troubleshooting, and protocols.

• Experience with Active Directory (Users, Computers, and Groups).

• Ability to build rapport and communicate clearly with both technical and non-technical users.

• Exceptional customer service and support.

• Strong documentation skills and knowledge base content.

• Ability to learn quickly and retain new technical information

• Priority management and organization skills to stay on top of work in a fast-paced environment

• Strong collaboration and desire to work across teams.

Physical Requirements: 

Remaining in a normal seated or standing position for extended periods of time; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about workspace. The position requires mobility, including the ability to move materials weighing up to several pounds (such as a laptop computer or tablet).  

Persons with disabilities may be able to perform the duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis. 

Please Note: 

This job description sets forth the job’s principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however.  Unless they begin with the word “may,” the Essential Duties and Responsibilities described above are “essential functions” of the job, as defined by the Americans with Disabilities Act. #LI-EG1 

Compensation Range

$98,520.00 (minimum) - $123,150.00 (midpoint) - $160,095.00 (maximum)

Pay Type:

Annual

Compensation and Benefits

Our employees are compensated from a total rewards perspective in many ways for their contributions to our mission, including competitive pay, exceptional health benefits, retirement plans, time off, and a range of recognition and wellness programs. Visit our Benefits at HHMI site to learn more. 

HHMI is an Equal Opportunity Employer
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