Responsibilities:
- Lead and develop a team of engineers, including hiring, performance management, and training.
- Oversee resolution of complex platform issues and escalations.
- Manage technical support operations for implementation, monitoring, troubleshooting, and installation across systems.
- Define and implement departmental policies, SOPs, and continuous improvement initiatives.
- Ensure timely hardware/software maintenance and collaborate on platform standards.
- Drive adoption of new technologies for enterprise-wide infrastructure projects.
- Establish technical standards and manage vendor performance.
- Understand client business needs and align technical solutions accordingly.
- Participate in special projects and other duties as assigned.
Qualifications:
Minimum of eight years related work experience.
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
Additional Skills that make an impact:
Proven experience managing technical engineering teams, ideally in endpoint or infrastructure domains.
Strong knowledge of Windows OS (Windows 10/11), hardware platforms, and driver ecosystems.
Hands-on experience with Microsoft Intune, SCCM, and modern device management strategies.
Expertise in BIOS configuration, firmware updates, and hardware compatibility.
Proficiency in automation tools and scripting (PowerShell, Terraform).
Familiarity with enterprise security standards and compliance frameworks.
Knowledge of endpoint analytics and telemetry tools.
Excellent communication, leadership, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Top Skills
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests.
Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind.
Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets.
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