Windows Desktop Support Tech

The Jr. IT Site & PC Support Technician is responsible for onsite Windows Desktop support.

ESSENTIAL DUTIES/RESPONSIBILITIES:

1.Image and setup of PC for users

2.Install software for user PC’s

3.Setup of computer hardware in user office / move equipment and setup in office moves.

4.Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met‐or‐exceeded.

5.Troubleshoot the system problem & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework)

6.If unable to repair on initial visit, validate the user’s problem & provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired.

7.Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits.

8.Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.

9.Make every attempt, when appropriate, to resolve service requests remotely.

10.Track and assign inventory distributed to and received from users.

11.Monitor and mitigate vulnerabilities on PC’s (missing update patches)

12.Process aged out equipment for excessing to Personal Property.

13.Distribute PC to new users and demonstrate proper use.

14.Partner with team members to communicate new solutions and assist other technicians when call volume is low.

15.Contribute to the knowledgebase (KB) through research of articles, training courses attended, and on the job learning, etc.

16.Other duties as assigned.

EDUCATION, LICENSE, CERTIFICATION, and EXPERIENCE

Education

Bachelor’s degree in computer science, information technology, business, or related field. Experience in lieu of education considered.

Experience

No minimum experience required.

Licenses

No licenses required

Certifications

No professional certifications required.

• No clearance requirement but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC): Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

REQUIRED SCREENINGS

1.Drug Screen

2.Physical Assessment (if applicable)

3.Background Check (Criminal, Civil, Educational, Previous Employment, etc.)

4.Driver Record Screen (for positions requiring on-the-job-driving)

REQUIRED SKILLS/ABILITIES:

1.Windows use and troubleshooting skills.

2.Network troubleshooting skills.

3.Dell Laptop troubleshooting skills.

4.Good communication skills.

5.Ability to contribute to a team environment.

6.Ability to follow established procedures.

7.Ability to establish and document procedures.

Successfully execute the LM mission safely through a disciplined culture of organizational excellence.

1.Safety – The foundation of everything we do.

2.Teamwork – Leading with trust, open communication, and collaboration.

3.Quality – Striving to exceed expectations.

4.Ownership – Each of us has the responsibility to contribute and be accountable.

ESSENTIAL PHYSICAL REQUIREMENTS:

Physical Activities:

Light work: Work involves moving objects by exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly. Physical demand requirements are in excess of those for sedentary work. Even though the weight lifted may be only a negligible amount, a job/occupation is rated for light work when it requires (1) a significant degree of walking or standing, (2) mostly sitting while pushing or pulling arm or leg controls, or (3) working when the weight of the materials is negligible. (The constant stress and strain of maintaining a production-rate pace, especially in an industrial setting, is physically demanding of a worker even though the amount of force exerted is negligible).

TRAVEL: LESS THAN 5%

SUPERVISORY RESPONSIBILITIES:

This position does not require any supervisor responsibilities.

EMPLOYMENT-AT-WILL:

Employment is at will, unless prohibited by local and/or state laws.

COMPENSATION & BENEFITS

HIRING HOURLY RANGE: $16.53 - $20.93 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant internal equity, and alignment with market data.)

This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum: please visit our careers site: www.amentumcareers.com

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.