Business Analyst

Job Title : Business Analyst – WIC MIS/EBT Systems

Location : Austin TX USA

4 days remote with 1 day (Wednesdays)

Candidate Skills and Qualifications:

Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Required/Preferred

• 8 Required Troubleshoots system problems for WIC clinic staff and participants related to the participant portal, MIS and EBT systems.

• 8 Required Develop training curricula and conduct formal training sessions covering assigned systems modules in nutrition education, clinic services and or infant feeding related to the MIS system.

• 8 Required Consults on the analysis of issues around the MIS and EBT systems and helps implement solutions.

• 8 Required Analyzes user requirements from both state agency and local agency staff and communicates testing requirements, training, and feedback to business leads for enhancements to production.

• 8 Required Consults and escalates project decisions to the business lead for final decisions and approval of complex project deliverables.

• 8 Required Design, develop, coordinate and conducts test cases for User Acceptance Testing (UAT) that impacts the WIC MIS.

• 8 Required Reviews release notes and communication related material about for EBT benefit issuance, client portal and other enhancements. Provides feedback prior to implementation in production.

• 8 Required Proactively identifies potential project risks and provides strategies for mitigation to the business leads.

• 8 Required Reviews completed requirements, complex project deliverables, design document plans, and provides comments to vendor application partners for the transition to EBT benefit issuance.

• 8 Required Track progress to ensure project deliverables are completed on time.

• 8 Required Develop and complete test plans to validate solutions.

• 8 Required Provides quality customer service to external and internal customers by prompt responses to inquiries, taking the initiative to solve problems, exercising flexibility, and seek improvements in the advanced planning and business processes.

• 8 Required Provides guidance and explains processes to interested groups and team members.

• 8 Required Provides quality customer service by responding to all inquiries and requests promptly.

• 8 Required Reviews Sprint summary reports.

• 8 Required Monthly review of dual participation records in the WIC MIS.

• 1 Preferred Monthly review of dual participation records in the WIC MIS.