WIC Program Assistant I (50714)

Position Description

POSITION: WIC PROGRAM ASSISTANT I

REPORTS TO: ADMINISTRATIVE SERVICES MANAGER

PAY RANGE LEVEL: 11.0

PROGRAM FUNDS:   ☐ GAA   N/A  ☒ WIC  100%  ☐ HS N/A  ☐ MHS   N/A  ☐  CWR  N/A       

TIME ALLOCATIONS:   ☐ CORP. N/A  ☐ FIELD SITES N/A  ☐ KITCHEN N/A  ☒  WIC   100%   ☐ CWR   N/A

FLSA STATUS: NON-EXEMPT 

GENERAL POSITION SUMMARY:

Under the direct supervision of the Administrative Services Manager. The WIC Program Assistant I serves as the front office point of contact for participants and the public, providing receptionist and customer service support for the Women, Infants, and Children (WIC) Program. This position is responsible for determining participant eligibility in accordance with federal and state WIC regulations. The WIC Program Assistant I performs a variety of front office duties, including scheduling appointments, maintaining participant records, responding to inquiries, and supporting daily clinic operations throughout Lake County. The incumbent fosters a welcoming, respectful, and participant-centered environment while ensuring confidentiality, accuracy, and compliance with program requirements.

ESSENTIAL JOB RESPONSIBILITIES:

PERFORMANCE INDICATORS

Administration (25%)

• Fax out WIC calendar to agencies.
• Maintain form supply, copy, update, prepare for outside printing.
• Maintain card stock security.
• Performs regular copier and printer maintenance as needed, ordering copier supplies within maintenance agreements.
• Uses messaging capabilities.
• Maintains records for three years.
• Attends trainings as appropriate.
• Supports the Agency Safety Program.
• Other duties as assigned within the scope of position classification.

Client Services (70%)

• Receives screens, refers incoming telephone calls and visitors; take messages, give information, and schedule appointments.
• Works with WIC participants at various clinic sites as needed, assess initial participant information, screen for eligibility, create a client file, schedule appointments, assess paperwork for completeness, reissue benefits, and give program information.
• Maintains card stock security.
• Determines income and address eligibility for program participation. Documents information in WIC WISE.
• Prepares staff meeting notes, business correspondence, reports, press releases, special projects, forms, and fliers.
• Maintains a stamped supply of WIC referral, outreach forms, and nutrition education supplies.
• Posts and maintains the E Center WIC Facebook page – with supervision.
• Conducts program outreach activities and Farmers Market outreach.
• Assists with office clerical duties as assigned including appointment reminder telephone calls, setting messaging service, and sending post cards.
• Travels to satellite WIC clinics to provide full scope of WIC services to eligible Lake County residents.
• Attends monthly staff development meetings and staff in –service programs.
• Other duties as assigned within the scope of the position classification.
• Receives participant concerns or complaints
• Ability to communicate effectively with staff, participants and the public.
• Ability to maintain confidentiality with regard to program staff and participants.

Breastfeeding Education and Support (5%)

• Regularly works in a manner that protects, promotes, and supports breastfeeding. Encourages breastfeeding for infant feeding.
• Uses appropriate breastfeeding language and refers participants to breastfeeding resources as needed.
• Attends breastfeeding meetings, conferences, and professional educational trainings as authorized.
• Other duties as assigned within the scope of position classification.
• Receives participant concerns or complaints
• Ability to communicate effectively with staff, participants and the public.
• Ability to maintain confidentiality with regard to program staff and participants.

MINIMUM REQUIREMENTS:

• High school diploma; Associate degree or higher preferred.
• Must have proficient skills in Microsoft office applications and the ability to learn additional data entry software. Perform general clerical support as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to read, analyze, and interpret general periodicals, or governmental regulations.
• Ability to write business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from participants, employees of the organization, and the general public.
• Bilingual/bi-literate (English/Spanish) Preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
•  Ability to interpret a variety of instructions furnished in a written, oral, diagram, or schedule from.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possession of a valid California drivers' license; current personal vehicle insurance or safe driving record sufficient to ensure insurability through Agency policy.
• State regulations require a physical examination, current tuberculosis test, and verified fingerprint and criminal record clearance before beginning work

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee frequently is required to stand; walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to climb or balance and taste or smell.
• The employee must regularly lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, and risk of electrical shock.
• The noise level in the work environment is usually moderate.

Requirements by Percentage of the Workday

Physical

Requirements

0-

10%

10-

25%

25-

50%

50-

75%

75-

100%

Lifting

x

Standing

x

Walking

x

Running

x

Bending/Crouching

x

Kneeling/Crawling

x

Environmental Exposure

0-

10%

10-

25%

25-

50%

50-

75%

75-

100%

Hot

x

Humid

x

Cold

x

Wet/Damp

x

Machinery*

x

Risk of burns/chemical exposure

x

Outside elements (sun, rain, etc.)

x

Loud (above normal class level)

x

Indoor environmental elements (smoke, residue, etc.)

x

Lifting weight

0-

10%

10-

25%

25-

50%

50-

75%

75-

100%

Less than 10#

x

10 – 25#

x

25 – 50#

x

50 – 75#

x

75+#

x

This job description is not a contract for employment.  Duties may be changed at the Administration’s discretion.  The employee is expected to do other duties as assigned, which obviously fall within the scope of this job. 

In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discrimination on the basis of race, color, national origin, sex, sexual orientation, age, or disability.

I have read and understand the duties and expectations of this position and commit to carrying them out to the best of my ability for as long as I hold this position with E Center.

____________________________________________

Employee’s Signature                                     Date

I have reviewed this position description with this employee.

_____________________________________________

Supervisor’s Signature                                    Date