About Us:
Unity. Loyalty. Advancement. Charity. It’s what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by Isaac E. Ash to make the very best legwear on the market, ULAC is an industry leader offering a full range of products for babies, kids, teens, and adults. We strive to sell our products at affordable prices for families. Hard work and exponential growth year on year has transformed ULAC into a global apparel and accessories company.
About the Job:
The Wholesale Operations Specialist owns season readiness and execution for an assigned group of wholesale accounts, as well as off-price and in-season orders. This role brings Sales, Planning, Production, and DC leadership together to keep each account and season on a clear, actionable plan — answering questions like:
• Are all buys set up correctly in the system, and have all required EDI transactions been received?
• When are goods expected to arrive, and when do they need to ship?
• Does anything need repacking or extra handling at the warehouse?
• Will the product arrive floor-ready and prepared for shipment?
No single function can answer all of these alone — that's why this role exists. The Wholesale Operations Specialist maintains the full operational picture across accounts, closes gaps between Sales, Planning, Production, Customer Service, and DC operations before they cause missed ship windows, chargebacks, shortages, or cancellations, and drives issues to resolution rather than just flagging them.
What You Will Do:
- Manage the end-to-end sales order process for major national retail accounts in a high-volume, high-SKU wholesale apparel/accessories environment.
- Lead cross-functional alignment meetings with Sales, Planning, Production, and DC management — set the agenda, drive decisions, and own follow-through.
- Reconcile buyer commitments, assortment plans, and fixed buy quantities against date alignment, fill rate, and DC rework needs.
- Reconcile customer transmissions against how inventory is owned: packing method, case/inner quantity, and attributes such as folded, hanging, or pre-ticketed.
- Compare demand to incoming production to confirm on-time arrival — flagging goods arriving too early with the same urgency as goods arriving late — and root-cause any demand not covered by production or on-hand inventory.
- Resolve buyer and sales inquiries on order status and exceptions, including routing status, ship window extensions, short/over shipments, ticketing or packing issues, and EDI errors.
- Oversee unshipped orders, inventory allocation, and pick ticket generation and release to the Distribution Center.
- Monitor open picks to ensure timely routing and on-time shipping per retailer requirements.
- Present weekly, monthly, and quarterly order status reports to the sales team.
What You Bring:
- 5+ years in wholesale apparel or consumer goods operations, managing orders for major national retail accounts (e.g., Dick's Sporting Goods, Target, TJ Maxx, Burlington, department stores).
- Working fluency across three areas: ERP order/inventory configuration (Exenta or comparable); production and WIP timelines; DC or 3PL execution.
- Advanced Excel skills (VLOOKUP, Pivot Tables, formulas) — reconciling multi-thousand-line reports from multiple sources is routine here, not a special project.
- Major retail account experience: routing guides, packing specifications, label/ticketing requirements, and chargeback exposure and resolution.
- Customer-focused mindset with strong organizational and time-management skills.
- Comfortable in a fast-paced, high-change environment, with strong cross-functional and cross-company communication.
- Analytical, resolution-focused, and detail-oriented, with root-cause analysis and solution implementation experience.
What We Offer:
At ULAC, we are committed to supporting the well-being and professional growth of our employees. Our comprehensive benefits package for all New York & New Jersey-based employees includes:
Medical, Dental, and Vision Insurance
Access to quality health care coverage with a variety of plan options to fit your needs.
Fitness Reimbursement
Reimbursement is for eligible health and wellness programs to encourage a healthy lifestyle through our medical benefits plan.
Short-Term and Long-Term Disability Insurance (100% Employer Paid)
Income protection to support you during unexpected health challenges, 100% company-paid.
Group-Term Life Insurance (100% Employer Paid)
Accidents can happen in an instant, affecting you and a loved one. Our Group-term Life Accidental Death and Dismemberment Insurance is designed to help families by providing financial protection in case of death or severe injury resulting from an accident.
Employee Assistance Program (EAP)
Confidential support services for mental health, work-life balance, and other personal matters.
401(k) Retirement Plan
Plan for your future with our competitive retirement savings plan, including employer matching of up to 4.5%
Pet Insurance
Coverage options to help care for your furry family members.
Paid Time Off (PTO) and Sick Leave
Competitive paid vacation and sick leave to support your work-life balance.
Bereavement Leave
Paid time off to grieve and attend to personal matters following the loss of a loved one.
Flexible Spending Accounts (FSA)
Pre-tax savings accounts for healthcare and dependent care expenses.
Commuter Benefits
Tax-advantaged options to help cover public transit and commuting costs.
Tuition Reimbursement
Support for continued learning and development through approved educational programs.
Voluntary Life Insurance
Option to voluntarily add additional financial protection in the event of an unfortunate loss.
General Acknowledgement & Employment At-Will:
Employment in this position requires adherence to all policies and procedures set forth by United Legwear & Apparel Company. This position description is not an exhaustive list of all duties and responsibilities of the position, is not a contract and is subject to change at any time, with or without notice, by the employer. Furthermore, all employees are employed at-will with United Legwear & Apparel Company and are employed for no definite period of time and employment may be terminated without cause or notice.
Equal Opportunity Statement
ULAC is an equal opportunity employer committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by applicable laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- 5+ years of experience in wholesale apparel or consumer goods operations
- Experience managing orders for major national retail accounts
- Working fluency with ERP order and inventory configuration, such as Exenta or a comparable system
- Knowledge of production and work-in-process timelines
- Experience with distribution center or 3PL execution
- Advanced Microsoft Excel skills, including VLOOKUP, Pivot Tables, and formulas
- Experience with routing guides, packing specifications, label and ticketing requirements, and chargeback resolution
- Strong organizational, time-management, communication, analytical, and detail-oriented skills
- Root-cause analysis and solution implementation experience
- Ability to work in a fast-paced, high-change environment
What We Do
United Legwear & Apparel Co. is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, and accessories, partnering with many recognizable brands.
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