Job Responsibilities and Duties
- Provide outstanding customer-facing support and interactions.
- Respond to customer inquiries with consistency and quality in adherence to the Company's Service Level Agreements.
- Interpret customer intentions to proactively solve problems and recommend solutions from all current product offerings.
- Process administrative items, respond to email inquiries, stock checks, and other general inquiries.
- Anticipate, answer, and address customers’ needs and provide support when needed.
- Work to resolve customer service issues in a timely and thorough manner.
- Assist with improving the Partner Service experience by increasing accuracy and efficiencies for the customer.
- Work alongside the sales team to support key tasks during seasonal sales markets held four times a year.
- Support sample management and logistics for wholesale partners, e-commerce collections, and social media content shoots.
Knowledge, Skills, and Ability Requirements
- High school diploma/GED required.
- Computer literacy with Microsoft Office software programs – Excel skills are a must.
- Minimum of 1-2 years of proven customer service experience.
- NetSuite experience strongly preferred.
- Strong communicator (written/verbal).
- Ability to work collaboratively with employees at all levels in all departments.
- Interest in being an acute problem-solver with critical thinking skills.
- Maintain organization and attention to detail while multitasking in a challenging, fast-paced environment.
- Ability to learn and retain extensive knowledge of products.
- Brand familiarity preferred.
Top Skills
What We Do
Established in 2014 by Mike Amiri, the luxury menswear and womenswear brand, AMIRI, marries refined craftsmanship with the glamor of LA’s authentic skate and street culture. An LA native, founder Mike Amiri began his career in fashion by handcrafting unique stage pieces for iconic hard rockers such as Axl Rose and Steven Tyler. Eternally intrigued by such dark, heroic figures, his flair for tapping into this rock ‘n’ rock ethos led him to design an exclusive capsule collection for the LA-concept store, Maxfield. Since this debut collection, Mike established a distinct design signature with his deconstructed, hand-embellished denim jeans, leather jackets, grungy flannel shirting and graphic tee-shirts — all grounded in the nostalgic touchstones of his Californian youth. Early styles, like the MX1 jeans and Bandana Buckle boots, remain the pillars of AMIRI today, and the designer’s nascent DIY sensibility has since evolved into a studied and distinct savoir-faire. Today, AMIRI presents a collection bi-annually at Paris Fashion Week and is available from some of the most renowned retailers worldwide, such as Barneys, Bergdorf Goodman in New York, Galeries Lafayette in Paris, Selfridges in London and Joyce in Hong Kong. As its global presence grows, AMIRI remains faithful to its roots: each garment is still a labor of love, cut from the finest fabrics, produced in majority in LA, and often even hand-finessed in-house. More recently, production of leathergoods and tailored suiting moved to Italy. Since 2018, Mike Amiri has been a member of the CFDA. In 2018, he was also nominated for the Swarovski Award for Emerging Talent at the CFDA Fashion Awards and honored with the Emerging Talent Award at the Footwear News Achievement Awards. In 2019, Mike was nominated for the Menswear Designer of the Year at the CFDA Fashion Awards.
