Company Overview: MacKenzie-Childs is a leading home furnishings retail company known for its unique design, high-quality products and exceptional customer service. We specialize in offering a wide range of kitchen, entertaining, décor and furniture items that cater to various styles and preferences, ensuring our customers find exactly what they need to make their homes joyful and stylish.
Position Summary:
The DTC Wholesale Lead is responsible for guiding and supporting the day-to-day execution of operational tasks within the fulfillment process for national wholesale accounts. This role ensures productivity and accuracy across designated areas of responsibility while providing functional direction to the DTC Wholesale team.
Essential Job Duties and Responsibilities: (Additional duties may be assigned)
- Support and guide team members through the pick, pack, and ship processes to ensure order accuracy and compliance with customer requirements
- Monitor workflow and delegate assignments to maintain department efficiency and fulfillment timelines
- Assist with movement of merchandise and materials through each area of responsibility
- Ensure internal process standards and client compliance protocols are consistently followed throughout the fulfillment cycle
- Use computers, mobile devices, and manual tracking to document and report order activity and performance data
- Monitor supply and equipment needs and report volumes as necessary
- Promote adherence to safety procedures, company policies, and respectful workplace behavior
Supervisory Responsibilities:
This position provides functional guidance to Wholesale Picking & Packing Associates but does not have direct supervisory authority.
Qualifications
Education and Experience:
- High school diploma or GED
- Previous experience in retail, e-commerce, distribution, or related field preferred
- Experience in a lead or team coordinator role is a plus
Special Requirements:
- Ability to work occasional overtime and weekend work as required to meet business needs
- Ability to work in an open warehouse environment
Location: Fulton, NY
Knowledge, Skills, and Abilities:
- Strong organizational and multitasking abilities
- Capable of handling and processing large, complex workloads
- Able to maintain productivity and accuracy under time constraints
- Flexible and adaptable to shifting priorities and volume
- Able to work independently with limited supervision
- High attention to detail in reading, sorting, and recording data
- Intermediate computer proficiency, including spreadsheets and email
- Proactive in improving processes and standards
- Strong communication and collaboration skills
- Professional and composed under pressure
- Maintains a clean and orderly work environment
- Good penmanship and reliable attendance
Equipment Used:
- Computer, mobile devices, printer, telephone, photocopier, fax machine, scanner, calculator
- Software: Microsoft Outlook, Word, Excel, Internet Browsers
- Pallet jack, various hand and power tools
- Safety Equipment: Safety shoes
Physical and Mental Requirements:
- Ability to sit, stand, walk, talk, hear, perform repetitive hand motions, use hands to finger, grasp, handle, or feel; push/pull with arms and reach; crouch, kneel, crawl, bend, and climb/balance
- Ability to exert over 50 pounds of force occasionally, over 25 pounds frequently, and over 10 pounds constantly to move objects
- Close mental and visual attention required for reading, data entry, and using a computer terminal
Environmental Conditions:
Work is performed in a warehouse environment with exposure to temperature changes, noise, and potential for physical injury.
Salary Range: $19.50/hr
Benefits:
- Competitive salary commensurate with experience
- Comprehensive benefits package including medical, dental, and vision coverage
- 401K Retirement Savings + Company Match
- Paid Vacation, PTO and Holidays
- Company sponsored life insurance and LTD
- Health Savings Account + Company Match
- Generous Employee Discount
- Verizon Discount
- Referral Bonus Program
- Opportunities for professional development and career advancement
MacKenzie-Childs is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.
Skills Required
- High school diploma or GED
- Previous experience in retail, e-commerce, distribution, or related field
- Experience in a lead or team coordinator role
- Ability to work occasional overtime and weekend work
- Ability to work in an open warehouse environment
- Strong organizational and multitasking abilities
- High attention to detail in reading, sorting, and recording data
- Intermediate computer proficiency, including spreadsheets and email
- Proactive in improving processes and standards
- Good penmanship and reliable attendance
- Ability to lift and move merchandise (over 50 lbs occasionally, over 25 lbs frequently)
- Familiarity with Microsoft Outlook, Word, Excel and internet browsers
What We Do
MacKenzie-Childs, LLC is a renowned American home decor brand specializing in artisan-crafted, hand-painted ceramics, dinnerware, and whimsical collectibles. Founded in 1983 and headquartered in Aurora, New York, the company designs and manufactures high-quality, one-of-a-kind collectibles and hand-decorated furniture. It is widely recognized for its unique craftsmanship and the iconic 'Courtly Checks' black-and-white checkerboard pattern.
