Description
About Us:
Hines is a nationwide, independent leader in personalized managed health care, focused on what’s important to you—comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.’s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.
Overview:
The Wellness Assistant will manage a list of member files that require initial outreach, ensure member’s receipt of standard disease and wellness education, assist members with creating Healthy Tomorrows by Hines (HTbH) accounts, answer questions on member accounts, assist the wellness program manager with creating educational programs and completing administrative tasks as requested on the wellness mobile/online application and perform other duties as assigned by the program supervisor.
Key Responsibilities
- Collaborate with wellness program manager, health coaches, chronic condition nurses, and other team members to support participant success
- Perform general administrative duties
- Assist with onboarding new patients and program participants
- Support chronic condition management programs through participant outreach and engagement
- Provide assistance with web and app initiatives of wellness and educational programs
- Maintain accurate participant records and documentation
- Respond to participant questions and provide excellent customer service
PM21
Requirements
Minimum Qualifications Required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to manage multiple priorities
- Proficiency with Microsoft Office and other computer applications
- Demonstrated commitment to confidentiality and professionalism
- Comfort with technology
**Wellness or healthcare experience is preferred, but we welcome candidates from diverse backgrounds who are eager to learn and make a difference.
Physical Requirements:
No significant physical exertion required, however occasional lifting of paper or boxes up to ten pounds.
*Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.*
Skills Required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to manage multiple priorities
- Proficiency with Microsoft Office and other computer applications
- Demonstrated commitment to confidentiality and professionalism
- Comfort with technology
- Wellness or healthcare experience
What We Do
Hines & Associates, Inc. is a nationwide, independent leader in personalized managed health care. The company provides comprehensive services including utilization review, preauthorization, and precertification, focusing on program excellence and cost containment. With over three decades of experience, it serves as a partner for third-party administrators (TPAs) and is a member of the Global Excel family, managing a wide range of inpatient and outpatient cases.
