The Role
Provides friendly customer service in a wellness retail store, identifies customer needs, recommends products, supports sales targets, and offers alternatives when needed. Maintains merchandising standards, follows opening and closing procedures, performs stock counts and expiry checks, and assists with point-of-sale cash handling. Requires Wellness Warehouse experience, relevant training, computer literacy, strong communication, and flexibility to work weekends and extended retail hours.
Summary Generated by Built In
Customer Experience
- Be professional
- Approach all customers, greet, smile and offer assistance
- Identify customer needs in order to provide optimal experience
- Takes responsibility for serving the customer and finding solutions to customers’ queries
Apply Selling Skills
- Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
- Offers alternatives to the customer if merchandise is not available
- Achievement of sales and unit targets
- Knows what new lines and promotions have come into the store
Store Disciplines & Productivity
- Opening & closing procedures are followed
- To ensure all merchandising principles are in place always and that every item is ticketed
Minimise Shinkage
- Ensure accurate stock counts & checking of product expiry dates
- Cash handling - assist at point of sale and with cash ups
Requirements
- Minimum 1 year Wellness Warehouse experience as a Sales Assistant
- Applicable Wellness Academy Foundation Training & Specialisation Training
- All supplier training
- Fully computer literate
- Great written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Competency Assessment Achieved
Benefits
- Remuneration
based on a ‘cost to company’ model and performance incentives.
- All
permanent team members are required to join the company’s provident fund and
risk benefit.
- Medical aid
options are available.
- Birthday
leave
- Team member
discounts on in-store and online purchases
- Ongoing
learning and development through our in-house Wellness Training Academy and
supplier training.
- Opportunities to be involved in CSI initiatives, events, and experiences
(environmental and social)
Skills Required
- Minimum 1 year of Wellness Warehouse experience as a Sales Assistant
- Wellness Academy Foundation Training and Specialisation Training
- Completion of all supplier training
- Computer literacy
- Strong written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Competency Assessment achieved
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Wellness Warehouse is a South African natural-health retailer with more than 50 stores and an online shop. It curates supplements, health and fitness products, free-from foods, clean beauty essentials, family and baby care items, and eco-friendly home goods. The company aims to support customers’ holistic wellness journeys through carefully selected products, ingredient standards, conscious consumerism, and knowledgeable in-store and online guidance.
