WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.
With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE and DC Comics, among many others.
The Junior IT Administrator is responsible for serving as the first point of contact for IT support, troubleshooting hardware, software, and network issues for WEBTOON's employees. This role includes managing user accounts and system access, supporting onboarding and offboarding processes, and providing technical assistance with various business tools. The ideal candidate will have a strong understanding of IT systems, excellent communication skills, and a customer-focused attitude to effectively resolve technical issues and support users.
Essential Duties:
- Serve as the first point of contact for IT support, troubleshooting hardware, software, and network issues.
- Manage user accounts, permissions, and system access.
- Support onboarding/offboarding processes by provisioning devices and accounts.
- Maintain and deploy IT equipment; conduct hardware replacements or upgrades as needed.
- Provide technical support for operating systems, Microsoft Office, Google Workspace, VPN, and other business tools.
- Document IT processes and create user-friendly how-to guides.
- Collaborate with vendors for hardware and software procurement.
- Assist in IT security management and Helpdesk initiatives.
Minimum Qualifications:
- Diploma or degree in Computer Science, IT, or a related field, or equivalent experience.
- 1-2 years of experience in IT support or Helpdesk roles.
- Strong troubleshooting skills and familiarity with macOS, DNS, O365, Google Workspace, and VPN systems.
- Excellent communication skills and a customer-focused attitude.
- Korean language proficiency is a plus but not required.
- Ability to work independently and as part of a team.
- Flexibility to work outside standard hours as needed.
What We Offer:
- Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
- Health benefits, including vision and dental!
- Generous PTO and Parental Leave Top-up
- 401K Contributions
- Commuter Benefits
- Work-From-Anywhere
- Global WEBTOON and LINE FRIENDS discount program
- Winter break shutdown and a whole lot more!
With approximately 170 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--Wattpad WEBTOON Studios, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.
Join us and work with some of the biggest artists, IP, and fandoms in comics!
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What We Do
Wattpad. Where Stories Live. Wattpad’s vision is to entertain and connect the world through stories. The global multi-platform entertainment company uses the power of community and technology to enable the creation and distribution of content across a variety of formats. Its flagship app, Wattpad, is home to a community of more than 90 million people who spend over 23 billion minutes a month engaged in original stories. Tap by Wattpad, the company’s second storytelling product, offers short, chat-based stories in over a dozen languages. Wattpad Studios co-produces stories for film, television, digital and print, together with industry partners. Wattpad Brand Partnerships offers a full suite of advertising products to help brands build deep engagement with Gen Z consumers. The company is proudly based in Toronto, Canada.
