As the global leader and pioneer of the mobile webcomic format, WEBTOON has revolutionized the comics industry for comic fans and creators. Today, a diverse new generation of international comic artists have found a home on WEBTOON, where the company’s storytelling technology allows anyone to become a creator and build a global audience for their stories.
With a massive catalog of incredible digital comics from rising stars on WEBTOON CANVAS platform, and a growing roster of superstar WEBTOON Originals creators, there’s something for every type of comic fan on WEBTOON. With an average of 89+ million monthly active users, and WEBTOON adaptations on Netflix, HBO Max, and other screens around the world, WEBTOON’s passionate fandoms are the new face of pop culture. The company has worked with DC Comics, Marvel Entertainment, HYBE, and many more of the world’s biggest entertainment brands.
We’re looking for an empathetic individual who will help our team meet the needs of our expanding Creator community at WEBTOON. They’ll be working with individuals at all stages of the Creator Lifecycle. This role will report to the Senior Manager of the WEBTOON Creator Care team, working closely with team members on both the WEBTOON Creator Care team and the Wattpad WEBTOON Studios Creator Management team.
Essential Duties:
- Answer tickets from our ORIGINALS Creators through Zendesk, problem solving for complex inquiries
- Escalate feedback and insights to stakeholders across the WEBTOON organization
- Communicate new monetization opportunities on the WEBTOON platform and from affiliate partners to the ORIGINALS Creators
- Write and update articles about WEBTOON’s tools and policies
- Onboard newly signed ORIGINALS Creators through 1:1 calls and small webinars
- Coordinate with internal teams for Creator-facing initiatives and events
Qualifications:
- 1-3 years of client facing experience, ideally in a customer success role
- Strong written and verbal communication
- Experience delivering solutions to customer needs
- Experience with CRM software (e.g. Salesforce, Zendesk or HubSpot) and MS Office (particularly MS Excel)
- Experience or familiarity with entertainment industry or creative communities highly preferred
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
What we offer:
- Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
- Health benefits, including vision and dental!
- Generous PTO and Parental Leave Top-up
- 401K Contributions
- Commuter Benefits
- Work-From-Anywhere
- Global WEBTOON and LINE FRIENDS discount program
- Winter break shutdown and a whole lot more!
WEBTOON is owned by South Korea’s internet conglomerate Naver. In 2021, Naver acquired webnovel app Wattpad. The move aligned WEBTOON, the world’s largest digital comics platform, with Wattpad, the world’s leading webnovel platform. Together, these storytelling technology platforms reach a combined audience of 166 million people around the world.
Join us and work with some of the biggest artists, IP, and fandoms in comics!
What We Do
Wattpad. Where Stories Live.
Wattpad’s vision is to entertain and connect the world through stories. The global multi-platform entertainment company uses the power of community and technology to enable the creation and distribution of content across a variety of formats. Its flagship app, Wattpad, is home to a community of more than 90 million people who spend over 23 billion minutes a month engaged in original stories. Tap by Wattpad, the company’s second storytelling product, offers short, chat-based stories in over a dozen languages. Wattpad Studios co-produces stories for film, television, digital and print, together with industry partners. Wattpad Brand Partnerships offers a full suite of advertising products to help brands build deep engagement with Gen Z consumers. The company is proudly based in Toronto, Canada.
