Website Onboarding Specialist

Location: Provo, UT (on-site)

We serve specialty retailers across multiple markets including ski, surf, music, scuba, craft and more great vertical stores. We've been in business for 15+ years and has 280+ amazing employees and are growing very fast. Our employees enjoy the benefit of working in a small business atmosphere without the politics and headaches that come with a large corporation. We have 5 company values we live by: Honest, Hungry, Happy, Humble, and Heartfelt. We strive to represent these values in every interaction with customers and co-workers alike. Do you also live by the 5 H’s? If so, you will love our company! We are looking for an experienced Manager of Client Support to join our team! Learn more about Rain Retail: https://www.rainpos.com/why-rain/ 

After realizing that the Rain Team is for you, you'll see that the career advancement opportunities within Rain are indicative of our focus on developing our employees and to meet the demands of our customers as we continue to grow in the industry. 

Website Onboarding Specialist Role Overview:

As a Website Onboarding Specialist, you will be responsible for ensuring a seamless and successful onboarding experience for new customers transitioning to Rain Retail's website and point-of-sale systems. You will play a crucial role in guiding customers through the website setup process and helping them realize the full potential of Rain Retail's platform.

Website Onboarding Specialist Duties

• Take ownership of the daily website submissions process, working closely with clients to ensure their websites are created according to their specifications and industry best practices.
• Collaborate with clients to gather requirements, provide updates, and deliver completed websites on time.
• Develop and share new modules and features that can be utilized by teammates to enhance the overall quality and functionality of clients' jewelry websites.
• Work with cross-functional teams to ensure project goals are met and deliverables are completed on schedule.
• Help control scope creep by clearly defining project boundaries and managing client expectations.
• Conduct thorough quality assurance (QA) reviews for websites submitted in various industries, ensuring they meet Rain Retail's standards for design, functionality, and user experience.

What you bring:

• Proven experience in customer onboarding or customer success within a SaaS or software company, preferably in a web development or e-commerce environment.
• Excellent communication and presentation skills, with the ability to explain complex concepts in a clear and understandable manner.
• Strong project management and organizational skills, ensuring onboarding processes are efficient and effective.
• Customer-centric mindset, with the ability to empathize with customers and understand their unique needs and challenges.
• Technical aptitude and the ability to quickly grasp and demonstrate software functionality.
• Familiarity with website development, e-commerce platforms, CRM systems, and customer support tools.
• Proactive and self-motivated, with the ability to work both independently and collaboratively in a fast-paced environment.
• Ability to adapt quickly to changes in priorities, processes, or customer requirements.
• Willingness to accommodate different customer time zones and schedules as needed during the onboarding phase.
• Capacity to work effectively under pressure and manage multiple onboarding projects simultaneously.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• Willingness to share insights and best practices with colleagues to promote a culture of knowledge sharing and continuous improvement.

What can we offer you, you ask?

• The best company culture around! (We recently won a Top Place to Work Award in Utah)
• Opportunities for advancement within our organization.
• Company activities such as Lagoon Day, movie nights, and dinners!
• A fully stocked kitchen waiting for you.
• Employee Referral Program, earn money for referring your friends. (Who doesn’t like more money?)
• Paid Training
• Multiple full-time work schedules are offered: (7 am -4 pm, 8 am -5 pm, or 9 am -6 pm M-F)
• The ability to earn additional bonuses and incentives
• Paid Time Off (120 hours)
• Medical, Dental, Vision, Life Insurance Plans, and a 401k
• Salary between 42k - 45k/ annually (depending on experience)