Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.
Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
Position Overview
Groupon, a global leader in local commerce, is seeking an exceptionally talented individual to lead our initiatives to improve the ranking of deals, ultimately driving profitability and enhancing customer engagement. The successful candidate will become intimately familiar with our algorithms, use analytics to determine optimization opportunities and, work closely with engineering teams to test algorithm changes. The ideal candidate will have extensive experience in multi-market eCommerce environments and be adept at navigating a fast-paced, dynamic atmosphere.
Note: This is not a search engine optimization or a data science position.
Key Responsibilities
- Lead the strategy and execution of ranking algorithms to drive profitability and improve customer engagement.
- Collaborate with engineering, data science, UX/UI designers, and commercial teams to develop scalable solutions that enhance the user experience.
- Analyze user behavior and business metrics to align ranking strategies with overall business goals and product roadmaps.
- Develop and prioritize product roadmaps focused on enhancements of internal ranking engines.
- Use data-driven insights to fine-tune relevance models and continuously improve ranking systems.
- Serve as the liaison between commercial stakeholders and engineering teams, ensuring alignment on business goals and technical feasibility.
- Monitor and analyze the impact of changes to ranking algorithms on key performance indicators, adjusting as necessary.
- Foster a culture of innovation and experimentation, driving continuous improvement and keeping pace with market trends.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Data Science, Information Systems, Business Administration, or a related field.
- 5+ years of experience optimizing in-house ranking algorithms.
- Strong track record of delivering measurable results through algorithm improvements.
- Experience in a multi-market eCommerce company or a similarly fast-paced, dynamic environment.
- Proven ability to manage multiple projects simultaneously and meet tight deadlines.
- Excellent organizational skills and attention to detail.
- Exceptional communication skills, with the ability to translate complex technical concepts into business language for cross-functional teams.
- Comfortable working in a highly collaborative environment, interfacing with both technical and non-technical stakeholders.
- Experience working with large-scale data sets and machine learning models related to ranking preferred.
- Knowledge of A/B testing, personalization, and recommendation systems preferred.
Desired Attributes
- A creative thinker who is always looking for new and better ways to solve problems and improve processes.
- A deep understanding of and empathy for the end user, with a focus on enhancing the overall user experience.
- A collaborative individual who works well in a team environment and can build strong relationships with colleagues across the organization.
- A proactive and results-driven individual who takes ownership of their work and is committed to achieving high-impact outcomes.
- Ability to quickly grasp concepts and implications of algorithm actions on business results, providing deep insights and recommendations.
What is our mindset?
- We compare ourselves to a sports team, striving to assemble the best team with the available resources.
- While maintaining values like fairness, mutual support, and respect, we also focus on performance, aiming to build a top-notch organization capable of delivering excellent results quickly.
- Our culture is built on courage, ambition, and is strongly meritocratic, allowing the most capable individuals to grow rapidly.
- We deconstruct the system into the smallest building blocks, clearly articulate key issues, and communicate next action steps.
- We deliver results under pressure, focusing on weeks rather than years during the transformation period.
- Learn more about us on the landing page.
Join us in this transformative journey at Groupon, where your impact will drive our success and create lasting value for our customers and vendors. 🚀
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.
Top Skills
What We Do
Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities.
With employees spread across multiple countries, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. We encourage employees to embrace change, adapt to new circumstances, and find creative solutions to the challenges we face.
Does that sound like a great way to grow your career? If you possess the ambitious drive and hands-on talent that resonate with our vision, we encourage you to check out our current opportunities with #TeamGroupon.
