NET-A-PORTER and MR PORTER both champion unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER & MR PORTER both continue to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers. NET-A-PORTER & MR PORTER are part of YOOX NET-A-PORTER GROUP.
NET-A-PORTER & MR PORTER are now seeking a talented Website Content Producer to join the team. The Website Content Producer will play an integral role, building our onsite content across devices and helping us to continuously innovate our platform. You will support the Senior Site Content Producer with the build and launch of website content across 2 brands, multiple devices, seven languages and five regions (inclusive of HP, menu navigation, product list page, APP content).
Some of the other essentials for you to know are:
Location: Our Westfield office in Shepherd's Bush (Hybrid)
Reporting into: Senior Site Content Producer
Besides a competitive salary, we can offer you:
Performance bonus schemes dependant on the type of role you are in
A pension that both you and the company contribute too.
A portal with an array of discounts on things like theme park and cinema tickets
Our famous staff discount along with exclusive staff sales.
Private healthcare for you and your family
Flexible working
A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing:
Deliver weekly content updates across web and app in multiple regions & languages, using the content management system (HP, top navigation, listing page content).
Launching content throughout the week based on briefed timelines, triaging any issues on content going live.
Managing the onsite delivery of targeted and personalised content via CMS and other tooling,
Actioning highly reactive ad-hoc content updates when required by the business, communicating and delivering with quick turnaround.
Developing plans for landing pages, and product listing pages, as part of site content planning
Effectively manage workload via Asana, updating status of tickets as tasks are complete.
Manage BAU feedback from various teams, ensuring updates are captured, actioned, and confirmed with stakeholders.
Work with reporting of site issues, identifying, and raising issues with relevant technical or business teams, communicating updates with stakeholders and resolving issues.
Support with SALE content execution, meeting deadlines for the wider business review and regional differences.
Maintain and organise CMS system to improve usability and efficiency.
Support the Senior Site Content Producer to test and review new content developments across web and app.
Ad-hoc competitor analysis, suggesting opportunities for new content modules onsite.
The type of person we are looking for:
Previous experience using content management systems preferable.
Previous experience using a project management tool to manage workload would be preferable.
Ability to show initiative and new ideas to constantly improve the NET-A-PORTER & MR PORTER onsite experience.
Exceptional attention to detail, able to spot small mistakes in copy or assets.
Experience with managing the content production of sites & APP in multiple regions with multiple languages.
Ability to work independently and prioritise workload effectively.
Excellent communication skills with technical contributors & business stakeholders, whilst actioning timely response to queries.
A positive attitude, with an ability to remain calm in a high pressure, fast paced environment.
Keen organisational and communication skills, alongside a strong eye for detail and a curiosity for technology and/or site design.
From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.Experience Level: AssociateWorkplace Type: HybridSimilar Jobs
What We Do
YOOX NET-A-PORTER is a leading online luxury and fashion retail business. Made up of four multi-brand online stores, NET-A-PORTER, MR PORTER, THE OUTNET and YOOX, it connects customers to the world’s most coveted brands, bringing them outstanding style and impeccable service. In addition, YOOX NET-A-PORTER’s ONLINE FLAGSHIP STORES partner with world leading luxury brands to power their own e-commerce destinations.
With 5.3 million customers in 180 countries, YOOX NET-A-PORTER takes a localised approach to serving its clientele around the globe through its network of offices and operations across the U.S., Europe, APAC and joint ventures with Alibaba in China and Symphony Investments in the Middle East.
Across its operations is YOOX NET A PORTER’s Infinity 2030 strategy, its long-term commitment to drive a more sustainable and circular fashion system. Leveraging more than 20 years of data and insights, YOOX NET-A-PORTER continues to embrace next generation technologies including A.I., augmented reality and digital ID to evolve and elevate the customer journey.
YOOX NET-A-PORTER is part of Richemont.
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