The Role
This role involves engaging in client marketing, managing account operations, optimizing processes, and supporting client deliverables within a rotational program.
Summary Generated by Built In
Who is Serotonin
Serotonin is the top go to market firm for transformative technologies, specializing in marketing, strategy, recruiting, and legal services. With a global team of 90 across 15 countries, Serotonin has supported over 300 clients in consumer tech, web3 infrastructure, digital assets, venture capital, and AI since its launch in 2020. Delivering end-to-end go-to-market solutions across all major marketing channels, including: public relations, growth marketing, on-chain analytics, content, research, social, and design—Serotonin accelerates global innovation. At the core of our business is the Serotonin Platform, serving as a central nucleus for the web3 ecosystem, connecting builders and founders with essential resources to drive business growth.
About the Role
Serotonin is seeking recent graduates or similar with a strong passion for web3, eager to dive into the world of web3 marketing. These Associates will participate in this 16-month rotational program where you'll rotate between 4 x 4 month rotations across key areas of marketing: PR & Events Content & Social Growth Marketing Brand Positioning/Strategy.
This is a unique opportunity to gain comprehensive marketing experience across disciplines and work closely with senior executives, including all the partners and the CEO. You’ll take on a variety of tasks, including: driving process improvements, achieving successful business outcomes for client campaigns, and supporting your team with strategic client initiatives. Your performance will be managed by our General Partner & Head of People, ensuring you receive comprehensive guidance and feedback throughout your journey with Serotonin. The ultimate goal of this program is for these Associates to be promoted into a Manager level role within a discipline. This program does not guarantee placement; however, strong performance may result in a job offer before the program concludes.
Responsibilities
- Collaborate with Serotonin Marketing Executives: Support their client work by actively engaging in client relationships and contributing to strategic projects with significant scopes.
- Manage Account Operations: Oversee project management tasks including: document management, timelines, resource allocation, vendor management, and profitability analysis for the agency's top clients.
- Serve as a Key Point of Contact: Facilitate clear and consistent communication between the holistic marketing department, executive leadership, and clients.
- Support in Client Deliverables: Assist Serotonin executives in the creation of client deliverables.
- Prepare for Client Interactions: Brief and prepare key executives for upcoming client meetings and events, and take comprehensive notes during these meetings.
- Optimize Processes: Continuously improve current processes and methods to enhance Serotonin's overall effectiveness.
- Innovate Across Teams: Collaborate across teams to discover and implement innovative solutions and opportunities.
Requirements
- Relevant Experience: 0-2+ years of professional experience in client services operations within marketing, or customer service.
- Organizational Skills: Exceptional organizational and project management abilities, with a proven capacity to handle multiple projects simultaneously.
- Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively across all levels of the organization.
- Relationship Management: Demonstrated success in cultivating and growing professional relationships over time.
- Interest with Leadership: Interest working with executive leadership and building leadership skills.
- Brief Preparation: Proficiency in preparing and presenting concise, detailed briefs for both internal and external audiences.
- Interpersonal Skills: Strong interpersonal skills to foster effective teamwork and collaboration.
Benefits
- Competitive Salary
- Health Insurance - (US Only)
- 401(k) - (US Only)
- Maternity/Paternity leave
- Remote Work Environment
Bonus Points
- Bonus points if you include a self-introduction video with your application (e.g., recorded with Loom, etc.) that covers:
- Why you're interested in this role
- Your experience and/or interest in crypto
- Why you believe you're the best fit for this position
Top Skills
Marketing
Web3
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The Company
What We Do
Serotonin is a breakthrough marketing firm and product studio for transformative technologies. We bring breakthrough technologies to market and builds ecosystems around them. With a team of former executives from ConsenSys, Chainlink, Bridgewater Associates, General Assembly, and more, Serotonin partners with top businesses and entrepreneurs on brand positioning, business partnerships, media relations, content, product marketing, and go-to-market strategy. We combine expertise in financial services, digital assets, and decentralized tech with data-driven methodology to ensure our partners’ marketing and PR is executed flawlessly, driving step-function growth.
