Web Experience Manager

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

People Leadership & Performance

• Provide direct line management for a multi-disciplinary team including Product, UX, Ecommerce Analytics, Customer Support and other web experience related roles.
• Provide ongoing coaching, mentoring and career development through regular one-to-one meetings and development planning.
• Partner with corporate functional leadership to support performance management, succession planning, goal alignment and employee growth.
• Identify skills gaps, performance risks and development opportunities, creating plans to strengthen team capability.

Lead and develop a high-performing team environment that emphasizes accountability, collaboration, and alignment with organisational objectives and company values.

Employee Experience & Engagement

• Establish and maintain a professional and effective working environment that supports collaboration, continuous improvement, and employee performance.
• Serve as the primary local point of contact for employee relations matters and team-related issues, ensuring timely and appropriate resolution.
• Support organisational change initiatives, team communications and adoption of evolving ways of working.
• Support a culture of continuous learning, professional development, and constructive performance feedback across all disciplines.

Hiring, Onboarding & Workforce Planning

• Lead hiring activities for the Web Experience organisation at the local level including interviewing, candidate selection and onboarding.
• Partner with corporate functional leaders to align hiring decisions with departmental needs and role expectations.
• Ensure new employees are successfully onboarded, integrated into global teams and connected to appropriate learning and development opportunities.
• Support workforce planning activities through understanding future talent needs, growth plans and organisational changes.

Matrix Effectiveness & Ways of Working

• Serve as the local anchor within a matrix operating model, helping employees understand responsibilities, expectations and reporting relationships.
• Partner closely with corporate functional leaders who provide day-to-day work direction, priorities and discipline leadership.
• Identify and resolve role ambiguity, communication gaps and organisational friction across teams and regions.
• Promote consistent operating practices, collaboration standards and effective feedback loops across disciplines.

Local Operations & Team Enablement

• Manage local team logistics including hybrid working arrangements, onsite attendance requirements, leave coordination and location-specific considerations.
• Ensure employees have appropriate tools, access, training and support to perform effectively.
• Represent local team needs, feedback and organisational risks to corporate leadership.
• Maintain compliance with company policies, procedures and documentation requirements.
• Support team productivity and engagement through effective local leadership and operational coordination.

Cross-Functional Collaboration

• Develop and maintain effective working relationships with corporate functional leaders, business stakeholders, and support partners to achieve organisational objectives.

Communicate organisational updates, risks, employee concerns and development opportunities effectively across leadership groups.

• Partner with Organisational Effectiveness and functional leadership teams to improve employee experience, team health and workforce capability.
• Promote a culture of integrity, inclusion, collaboration and continuous improvement.

Manager Functions

• Develops and maintains a productive work team including hiring qualified personnel, training, and managing performance management, transfer, advancement, and termination.
• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Manages daily operations to meet department and company objectives.
• Works with minimum supervision and makes independent judgments.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels.
• Extremely confidential and trustworthy.
• Demonstrates knowledge, experience and understanding of critical job function of the team and people management.
• Assists management with development of results oriented strategies.
• Regular attendance at work is an essential part of the job.

SKILLS & CERTIFICATIONS

• Provide clear direction, coaching, and performance management for Product Owners, BI Analysts, Analytics Engineers, and Support Analysts.
• Foster a high-performing, collaborative, and accountable team culture.
• Support career development, skills growth, and role clarity across all the above disciplines.
• Experience working in Agile or product-centric delivery environments.
• Familiarity with BI tools, web analytics platforms and frameworks.
• Strong understanding of eCommerce platforms, customer journeys, and digital analytics.
• Proven experience using data and insights to influence product and business decisions.
• Experience working with globally distributed teams.
• Excellent stakeholder management, communication, and leadership skills.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will manage. Including:
• Internal candidates: Minimum 2 years as a highly performing Mouser Team Lead or Supervisor.
• External candidates: Minimum 3 years as a supervisor or higher-level management position
• Preferred Bachelor’s degree in Business, Technology, Engineering, or a related field; advanced degree preferred.
• 8+ years of overall industry experience in eCommerce, digital platforms, and web/customer experience management.
• 3+ years of experience leading cross-functional teams including Product, Analytics, and Support roles.