At ICF, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients, and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.
ICF is seeking a Web Content Specialist who has experience in writing and editing, documentation, writing/editing effective training materials, using a presentation app, providing quality control of data/content, and presenting outreach training to staff. The position edits content and manages any reviews needed, and uses content management systems (CMS), including Drupal 10, to upload, maintain, and post content on agency websites and intranets. This involves optimizing text for SEO and ensuring all web pages are compliant with federal accessibility laws (Section 508). In addition, this position will coordinate the Agency’s quarterly certification process for up-to-date information. The individuals must have the ability to use graphic applications to crop, recolor, resize, and manipulate web images when needed. This position will coordinate processes and procedures. The position performs database content coordination, entry, editing, sorting, and filtering through a graphical user interface. Backend programming, Drupal development, module administration, and website configuration are not required. Web experience is required.
Additional Responsibilities:
Create, edit, maintain, and publish content for Drupal websites, SharePoint sites, research-project databases, and other online platforms.
Write web pages, articles, alternative text, user manuals, training materials, and procedural documentation; coordinate reviews and approvals; monitor content for accuracy; correct broken links and formatting; support quarterly certifications; and recommend improvements to readability, organization, usability, and navigation.
Apply to GPO Style Manual, Chicago Manual of Style, plain-language principles, SEO practices, and Section 508 requirements.
Work Arrangement and Scope: Hybrid, with approximately two days per week onsite with the client in McLean, Virginia. Onsite schedules are generally coordinated Monday through Thursday and may change based on clients’ need. Occasional travel to other local facilities may be required.
Education:
- Bachelor’s degree in English, Communications, Marketing, Business, or a related discipline.
Basic Qualifications:
- 5–7 years of experience in web content management, 3 of which shall be within the last 5 years to include: Web writing, editing, proofreading, and content quality control; Drupal or comparable enterprise CMS experience, preferably Drupal 10; Section 508 web accessibility, including meaningful alternative text; SEO; SharePoint and database content coordination; basic web-image editing and optimization; development of training materials and user documentation; stakeholder coordination; and the ability to meet short deadlines across multiple concurrent assignments.
Preferred Experience:
- Transportation experience, especially highway and surface transportation.
- Professional Skills:
- Energetic, self-starting, and resourceful problem solver with a demonstrated can-do attitude and willingness to jump in where needed.
- Excellent verbal, written communication, and interpersonal skills, including courtesy, professionalism, and a cooperative attitude.
- Strong analytical, problem-solving, and decision-making capabilities.
- Creative thinker with an innovative approach to problem solving. Strong attention to detail and a consistent commitment to quality control. Strong team orientation with a focus on collaboration.
- Responsive and open to feedback. Ability to organize work, coordinate processes and procedures, and meet multiple deadlines.
*** Please note this is a contingent position.
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Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$73,770.00 - $125,408.00Reston, VA (VA30)Skills Required
- Bachelor's degree in English, Communications, Marketing, Business, or a related discipline
- 5-7 years of experience in web content management
- At least 3 years of relevant experience within the last 5 years
- Web writing, editing, proofreading, and content quality control experience
- Drupal or comparable enterprise CMS experience, preferably Drupal 10
- Section 508 web accessibility experience, including meaningful alternative text
- SEO experience
- SharePoint and database content coordination experience
- Basic web-image editing and optimization experience
- Experience developing training materials and user documentation
- Stakeholder coordination experience
- Ability to meet short deadlines across multiple concurrent assignments
- Transportation experience, especially highway and surface transportation
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical, problem-solving, and decision-making capabilities
- Strong attention to detail and commitment to quality control
- Ability to organize work, coordinate processes and procedures, and meet multiple deadlines
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Multiple medical plan choices (UHC PPO/HDHP and Kaiser in some areas) come with employer HSA/HRA funding and wellness incentives, with dental and vision included. Mental-health access is emphasized via Modern Health, offering up to 10 therapy and 10 coaching sessions annually.
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Parental & Family Support — Family-building resources include Maven support on UHC plans, $10,000 lifetime fertility/surrogacy reimbursement, and $5,000 for adoption, milk-shipping, and clinician-led programs. Caregiver and 24/7 resources are also available through the EAP.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a 5% discount is broadly available and regularly highlighted in postings. This adds a straightforward path for employees to build ownership alongside salary and benefits.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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