WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.
CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus
ABOUT THE ROLE:
Wealth Associates support Wealth Advisors in enhancing existing relationships and developing new business opportunities. Wealth Associates are part of the team of wealth experts assisting clients in their selection of Alerus products and services to ensure the client successfully achieves their financial wellness goals. This position is responsible for ensuring the support and fulfillment of the selected products and services happens seamlessly.
WHAT YOU’LL BE DOING:
- Facilitate the onboarding process for new clients, ensuring all necessary documentation is complete and service expectations are set.
- Collaborate with wealth advisors, product specialists, and other team members to meet client needs and achieve their financial goals.
- Provide prompt and effective communication to client inquiries, document interactions in the CRM, and keep advisors informed of any updates.
- Ensure that all necessary client documentation is collected, retained, and compliant with company policies and regulatory requirements.
- Handle day-to-day transactions, including deposits, distributions, transfers, and account maintenance, while maintaining accuracy and attention to detail.
- Regularly review accounts for compliance, overdrafts, and necessary maintenance, taking action as appropriate to ensure account health.
- Work on building a general understanding of basic financial planning concepts including depository products, investments, lending, and insurance protection planning.
WHAT YOU SHOULD HAVE:
- Associate's degree in finance or related field or equivalent work experience.
- 2 years of experience working with clients and CRM.
- Strong organizational, time management, and problem-solving skills and the ability to multi-task.
- Self-motivated, team-oriented, and passionate about improving client’s financial wellness, with the ability to maintain professionalism under stress.
- Proven client service abilities with strong verbal/written communication.
WHAT WE BRING TO THE TABLE:
- Competitive compensation including base salary, bonus and/or incentive opportunities.
- Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
- Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
- Learning and development resources for personal and professional career development, and advancement opportunities.
- Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
- Support for the communities we live in through paid volunteer time and a company donation match opportunity.
WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.
The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.
Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Associate's degree in finance or related field or equivalent work experience.
- 2 years of experience working with clients and CRM.
- Strong organizational, time management, and problem-solving skills and ability to multi-task.
- Self-motivated, team-oriented, and able to maintain professionalism under stress.
- Proven client service abilities with strong verbal and written communication.
- Working knowledge of basic financial planning concepts including depository products, investments, lending, and insurance protection planning.
What We Do
With roots tracing back to 1879, Alerus is a diversified financial services company. We provide business and consumer banking products and services, residential mortgage financing, employer-sponsored retirement plans and benefits administration, and wealth management services to clients across the U.S. Alerus Financial banking and wealth management offices are located in Grand Forks and Fargo, ND, the Minneapolis-St. Paul, MN metropolitan area and Scottsdale and Mesa, AZ. Alerus Retirement and Benefits plan administration offices are located in St. Paul, MN, East Lansing, MI, and Littleton, CO. We focus on helping clients achieve financial wellness by pairing technological tools with personalized guidance. Our fundamental beliefs are: Do the right thing; cherish people; empower with knowledge; respect everyone; serve with passion; embrace change. Member FDIC Equal Housing Lender Equal Opportunity Employer Investment products are not FDIC insured, not guaranteed, and may lose value.
