[Wattpad] Senior Product Designer

Wattpad’s vision is to entertain and connect the world through webnovel stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Representing a tapestry of cultures and languages, around the world come to Wattpad every month to share and discover stories they can’t find anywhere else. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!

Wattpad is part of the WEBTOON family of brands, the largest storytelling platform in the world that enables creators and users to discover, create, and share stories. With over 24 million creators and ~170 million active users per month, we are truly empowering creation by anyone, for everyone. To read more about our family of Brands, check out our website here. 

We’re looking for a Senior Product Experience Designer who cares deeply about understanding users to create product experiences that users continually engage with and ultimately pay for. You are adept at bridging user motivations towards business outcomes and paying attention to the design details that will keep users reading on Wattpad, participating in the Wattpad community, and paying for premium content, features, and experiences. You have been directly engaged with researching user needs, setting user experience priorities, delivering buildable and accessible designs, and evaluating launched experiences to drive the next iteration.

What you’ll be doing:

• Discover and define the underlying user needs and values that motivate Wattpad users to engage more consistently and deeply. 
• Partner with Product Managers, Engineers, Researchers and Product Marketers to identify user needs, design seamless interactions, and create experiences that keep users returning for more. 
• Design the UX and UI flows across platforms (web, iOS, AN) that are accessible and scalable.
• Contribute to the design system to ensure consistent design and experience across platforms.
• Provide feedback among team members to raise the bar for quality and deliverables.
• Develop your design leadership skills by contributing to Wattpad’s existing design practices by mentoring other designers, facilitating design workshops, and leading design events both within Wattpad and with the design community at large.

What we’re looking for:

• 5-7 years of experience with end-to-end product design that improved business outcomes at a senior level. 
• Proven track record of delivering high-impact results in the B2C global market or equivalent. 
• Have experience overhauling and redesigning complex projects (UX and UI) across multiple platforms. 
• Have contributed as a strong design leader with product managers and engineers in a cross-functional team environment.
• Have cross-platform design experience in web, iOS, and Android.
• Have experience working with user research, usability testing and data analytics. 
• Excellent communicator who effectively articulates design approaches and solutions with cross-functional teams, stakeholders and senior management. 
• Deep understanding of graphic design, interaction design and user-centered design principles.
• Proficient in design and facilitation tools such as Figma and Miro.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously. 
• Self-starter who is comfortable working in ambiguity and can collaborate well in a remote working environment.
• Bachelor’s Degree in Design, Interaction Design, HCI, or related discipline. 

How to apply:

• A link to your online portfolio, or PDF if necessary, is required. Applications must have a portfolio highlighting the problem-solving skills and outcomes to consider.
• If parts of your portfolio involved group work, please explain your specific role in the project.
• Briefly explain why you are a particularly excellent candidate for this role at Wattpad and what parts of your portfolio are especially relevant.

What we offer:

• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
• Health benefits, including vision and dental!
• RRSP Contributions (Canada), 401K Contributions (USA)
• Generous vacation and Parental Leave Top-up
• Corporate discount for gym memberships for you and your family
• Winter break shutdown and a whole lot more!

Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom.

About Wattpad

Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.

What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.

What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.

How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.

Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.

If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices - 1 located in Downtown Toronto and the other in Halifax.

Culture and Diversity

Wattpad is an equal opportunity employer. We do not discriminate. Period. 

Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.