Warranty Engineer - Liaison

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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.
Job Responsibilities:
Resumen de la posición
El Ingeniero de Garantía Liaison sirve como el vínculo técnico crítico entre el departamento de ingeniería y el cliente OEM. Responsable del ciclo completo de gestión de garantías para sistemas de transmisión / caja de transferencia, desde el análisis práctico de la causa raíz de fallos en campo. Su misión es proteger la integridad del producto, reducir el gasto en garantías y mantener un alto nivel de confianza con el OEM.
Responsabilidades
Análisis Técnico y Causa Raíz

• Investigación de Fallas: Realizar desarmados detallados de unidades de transmisión retornadas (Caja de Transferencia, Unidades de Tracción Trasera) para identificar modos de falla mecánicos, hidráulicos o eléctricos.
• Resolución de Problemas: Liderar equipos multifuncionales a través del proceso 8D, utilizando metodologías RedX, Diagrama de Ishikawa y 5 Porqués para prevenir recurrencias.
• Monitoreo de datos: Analizar tendencias de datos de garantía (IPTV/CPV) para identificar problemas emergentes en el campo antes de que se conviertan en campañas de alta visibilidad.

Experiencia requerida

• Educación: Se requiere Licenciatura en Ingeniería Mecánica o carrera afín con título y cédula profesional.
• Experiencia: Más de 3 años de experiencia en ingeniería automotriz, específicamente en la fabricación de tren motriz o transmisión.

Conocimientos Técnicos

• Profundo entendimiento de conjuntos de engranajes, convertidores de par (embragues) y lógica TCM.
• Familiaridad con la comunicación por bus CAN y herramientas de diagnóstico vehicular (CANalyzer, INCA, o similares).
• Conocimiento de los estándares de calidad IATF 16949.

Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Powertrain