About Empire Office
Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 425 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.
Overview
Empire Office is currently seeking an Account/Senior Account Coordinator to join our growing team. The function of this position is to provide high level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer’s expectation.
Key Responsibilities
- Acquire vendor discounts and verify pricing (CDA)
- Assist and verify specification
- Complete all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)
- Complete applicable instructions
- Color code floor plans and organize counts
- Request COI
- Manage and put COM and COL on reserve
- Management of CODs
- Handle auto pricing
- Assist in request for labor quote
- Ensure proper approval documentation prior to quote conversion to order
- Request proforma invoices for clients who have deposits required
- Ensure orders are released in our Hedberg system
Order Follow-up:
- Confirm receipt of purchase order with vendor
- Confirm receipts of acknowledgement from vendor
- Create and manage vendor request for deposit
- Lead resolution of acknowledgement discrepancies
- Create order status reports (initiate and maintain throughout)
Pre-Installation:
- Create Operations request (advise union/non union; ST or OT)
- Assist in preparation of installation package/binder
Install:
- Maintain punch list documentation (dates, advise clients)
- Order punch list items (if n/c required request)
- Create laser and RA tickets when PM is not involved to prompt freight claims
- Complete installation
Post Installation:
- Invoice upon delivery and installation
- Day two orders
- Maintain client contact to ensure satisfaction
Other:
- Input and set up new customers and vendors
- Request warranty information
- Product Mix Report
Qualifications
Skills & Qualifications
- High School Degree plus 1-3 years of professional experience
- Bachelor’s degree or equivalent
- Furniture or dealership experience a plus but not required
- Microsoft Office knowledge (Outlook/Excel/Word) is a plus
- Strong communication skills, both written and oral
- Ability to take initiative and think proactively
- Comfortable handling multiple tasks at a time
- Proven organizational and time management skills
- Possesses critical thinking capabilities to solve any issues
- Understands and adheres to deadlines
- Works well in a team environment
Skills Required
- High School Degree plus 1-3 years of professional experience
- Bachelor's degree or equivalent
- Furniture or dealership experience
- Microsoft Office knowledge (Outlook/Excel/Word)
- Strong written and oral communication skills
- Ability to take initiative and think proactively
- Ability to handle multiple tasks simultaneously
- Proven organizational and time management skills
- Critical thinking skills to resolve issues
- Ability to meet deadlines
- Works well in a team environment
What We Do
Empire Office, also known as Empire & Co., is the largest commercial furniture dealer in the world, specializing in full-service FF&E solutions for offices, residences, and hospitality spaces. With over 80 years of experience, the company partners with leading architects and manufacturers to design, source, deliver, and install cost-effective, high-performing interior environments that solve business challenges and activate brands nationwide.
