The Role
Own global wallet operations across hot, warm, and cold wallets, overseeing fund movements, Fireblocks administration, transaction monitoring, reconciliations, proof of reserves, chain and token onboarding, incident response, controls, audits, and regulatory support. Lead and develop a geographically distributed wallet operations team while coordinating with Security, Compliance, Engineering, Finance, and Customer Operations.
Summary Generated by Built In
We are looking for a Wallet Leader to own wallet operations across our global business. You will be based in Hong Kong and run day-to-day wallet operations for every region we operate in. You will make sure funds move safely, accurately and on time, and you will lead the wallet operations team. You'll work closely with Security, Compliance, Engineering, Finance and Customer Operations.
Key Responsibilities
- Own global wallet operations end to end, covering hot, warm and cold wallets.
- Manage daily fund movements: customer withdrawals, hot wallet top-ups, cold storage transfers, rebalancing and sweeping across chains and entities.
- Operate our Fireblocks environment day to day, including vault management, user roles and permissions, transaction authorization policies, approval workflows, whitelisting and API integrations.
- Run wallet operating procedures (SOPs) with strict approval, maker-checker and segregation of duties, and keep them current as the business grows.
- Monitor wallet balances, on-chain activity and pending transactions, and resolve stuck, failed or delayed transactions quickly.
- Run regular wallet reconciliations and proof-of-reserves processes with Finance and Audit.
- Manage new chain and token onboarding from the operations side, working with Engineering and Security.
- Handle wallet incidents and escalations, and lead post-incident reviews.
- Keep wallet operations in line with Compliance and Security requirements, and support auditor and regulator requests when needed.
- Lead, coach and build the wallet operations team, including colleagues in other locations, with clear coverage across time zones.
Requirements
- 7+ years in crypto, fintech or financial infrastructure, with 3+ years running wallet operations at a licensed VASP or exchange (e.g. OSL, HashKey, or similar).
- Strong hands-on experience with Fireblocks in a production environment, including vault management, transaction policies, approval and signing workflows, and API or webhook integrations.
- Experience running wallet operations across multiple entities or jurisdictions, or equivalent scale.
- Solid understanding of major blockchains (BTC, ETH, EVM chains, Tron, etc.) and on-chain transaction monitoring.
- Working knowledge of key management, multi-sig and MPC concepts.
- Proven experience building controls, SOPs and audit-ready documentation.
- Experience leading an operations team across locations.
- Strong communication in English. Cantonese or Mandarin is a plus.
- Based in Hong Kong or willing to relocate.
Nice to Have
- Experience with other custody or MPC platforms alongside Fireblocks (e.g. Copper, BitGo, Cobo).
- Experience with exchange and OTC wallet operations at scale.
- Experience passing external audits and regulatory inspections.
- Experience working across time zones with teams in Asia and other regions.
Skills Required
- 7+ years of experience in crypto, fintech, or financial infrastructure
- 3+ years running wallet operations at a licensed VASP or exchange
- Hands-on production experience with Fireblocks, including vault management, transaction policies, approval and signing workflows, and API or webhook integrations
- Experience running wallet operations across multiple entities or jurisdictions, or equivalent scale
- Understanding of major blockchains, including Bitcoin, Ethereum, EVM chains, and Tron
- Working knowledge of key management, multi-signature, and MPC concepts
- Experience building controls, SOPs, and audit-ready documentation
- Experience leading an operations team across locations
- Strong English communication skills
- Based in Hong Kong or willing to relocate
- Cantonese or Mandarin language skills
- Experience with custody or MPC platforms such as Copper, BitGo, or Cobo
- Experience with exchange and OTC wallet operations at scale
- Experience passing external audits and regulatory inspections
- Experience working across time zones with teams in Asia and other regions
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The Company
What We Do
Coins.ph is on a mission to create an open financial system by providing everyone easy access to Web3 and digital assets. Launched in 2014, Coins.ph is the most established crypto brand in the Philippines and has gained the trust of more than 16 million users. Through the easy-to-use mobile app, users can buy and sell a variety of cryptocurrencies and access a wide range of financial services. We're a fast-growing startup looking for passionate, motivated, and exceptional people to join us in doing work that matters. Visit http://coins.ph/careers to learn more
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