VP User Engagement

Position Summary

League is seeking a dynamic, results-driven Vice President of User Engagement to lead and shape our user engagement strategy with a focus on innovation, rapid execution, and exceptional cross-functional collaboration. This strategic leadership role is pivotal to driving the company’s mission of transforming health experiences for our users and partners.

As VP of User Engagement, you will be responsible for building and leading a team of user engagement analysts and health informatics professionals to deliver impactful, data-driven insights and solutions. You will oversee the development and execution of user engagement strategies that maximize both user satisfaction and health outcomes, using creative and innovative approaches to solve complex challenges.

Your role will be central to defining how League engages users across a range of touch points, ensuring we are meeting user needs and driving ongoing health engagement.  A key part of this will be collaborating closely with leaders from product, design, and health solutions teams, leveraging your expertise to influence and align these departments towards a unified vision for user engagement. You’ll be a catalyst for positive change, unafraid to challenge the status quo and push for innovative solutions.

At League, we value quick execution and a willingness to "fail forward" in the pursuit of rapid iteration and improvement.  You will thrive in a fast-paced, rapidly evolving environment and will need to be both creative and strategic—thinking big but executing with agility.  Your ability to manage and influence key stakeholders across teams and clients will be crucial to driving success.

This is an exciting opportunity for a visionary leader who thrives in a fast-moving, collaborative environment and wants to make a meaningful impact in the healthcare space. If you are passionate about transforming user engagement in health and have the ability to drive innovative, scalable solutions, we would love to hear from you.

In this role you will:

• Team Leadership & Development: Build and lead a high-performing team of user engagement analysts and health informatics specialists. Foster a culture of creativity, innovation, and continuous learning.
• User Engagement Strategy: Develop and implement comprehensive strategies to increase user engagement, satisfaction, and long-term retention while driving positive health outcomes.
• Cross-Functional Collaboration: Partner closely with leaders in product, design, and health solutions to ensure alignment on user engagement goals and integrate user-centric insights into product and service offerings.
• Influence & Stakeholder Management: Act as a thought leader and change agent within League, influencing key stakeholders across the organization and in client-facing environments to ensure the user engagement vision is prioritized and executed effectively.
• Innovation & Problem Solving: Lead efforts to introduce innovative user engagement methodologies, including leveraging new technologies and analytics. Push the boundaries of traditional approaches, and encourage the team to experiment and iterate quickly.
• Client Engagement: Lead and participate in client-facing conversations, effectively presenting user engagement strategies and outcomes while ensuring alignment with client needs and expectations in partnership with League’s Customer Strategy team.
• Performance Metrics & Reporting: Define key performance indicators (KPIs) for user engagement and health outcomes. Regularly track, analyze, and report on engagement metrics to continuously refine and improve strategies.

About you:

• Proven leadership experience in user engagement, with a track record of engagement success as well as building and scaling high-performing teams.
• Exceptional creativity and a willingness to experiment with innovative strategies to drive user engagement and health outcomes.
• Strong stakeholder management skills, with the ability to influence and build relationships across teams and with external clients.
• Experience working in fast-paced, high-growth environments where quick decision-making and execution are critical.
• Comfortable leading both high-level strategy and day-to-day operations while maintaining a learner mentality and willingness to adapt based on insights and feedback.
• Excellent communication and presentation skills, with a knack for storytelling and engaging clients and internal stakeholders alike.
• A plus, but not required, an understanding of health systems and health informatics.

Security-Related Responsibilities

• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
• Compliance with Information Security Policies