VP Service Release

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location

Remote Type

Office Location (if not fully remote):

Job Description

• Service Release/Loan Transfers:                                    

• Performs and manages the efficient delivery of multiple high-volume new loan boarding files to various servicers and sub-servicers.

• Performs and monitors the accurate transfer of escrow, buydown, principal re

• Ensures that RESPA guidelines are met by overseeing the accurate and timely mailing of Notices of Transfers for every purchased and transferred loan. Performs and documents internal QA for RESPA notifications, boarding files, and transfer data.

• Responds to Investor and Servicer loan level inquiries and document requests concerning loan level transfers; Performs ad hoc projects as needed

• Monitors the pre-purchase data requests from investors, including current and projected balances and customer pay habits, providing accurate information and same-day responses to ensure timely purchase

• Performs timely and accurate G/L and account reconciliations related to the loan sales and transfers  

• Monitors the loan sale errors and coordinates resolutions with Secondary Marketing, Agency Delivery, Accounting, Cash Management, and VP New Loan Setup and Transactions as necessary

• Reviews and negotiates the Purchase & Sale agreements, and Servicing Transfer Instructions

• General and Management Duties:                                                           

• Ensure strong customer satisfaction and compliance with investor and regulatory requirements.

• Manages the onsite team and closely coordinates with Closing and Post-Closing personnel.

• Provides Notice of Transfer and other documents requested for

• audits and reviews

• Supports the secondary strategies, coordinates the servicing implementations of new product offerings, and new servicing buyers, servicers, and sub-servicers.

• Other duties and ad hoc projects as required

• 10-15 years of mortgage servicing experience

• Advanced knowledge and understanding of mortgage servicing rules

• Advanced knowledge and understanding of the mortgage industry with a concentration in Servicing, Secondary Marketing, and Accounting.

• Advanced knowledge and understanding of Broad MSP (Mortgage Servicing Platform).

• Demonstrated experience in servicing function and interim servicing service release functions, including the creation of high-volume boarding files to servicers and sub-servicers

• Demonstrated experience in servicing system new loan boarding activities, including data to document auditing, and coordination with Closing and Post-Closing for managing exceptions

• Demonstrated experience in monitoring general ledger to servicing system reconciliations.

• Demonstrated experience managing onshore and offshore staff.

Location Details:

This is a remote, work-from-home opportunity.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

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Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.

We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at [email protected]. We can answer any questions and keep you updated on future opportunities.

Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.