VP, Program Management

We're looking for a Vice President of Program Management to join the Hero Digital's Delivery Management team. In this role, you will be leading the Eastern region's team of Project Management professionals, ensuring the successful delivery of multiple projects of cross functional teams. Your expertise in Project Management of Digital Transformation, Strategy, Experience Design and Performance engagements, along with your strong leadership skills will make you successful in this role. We are looking for candidates in the Eastern Region of the US.

What you’ll do

• Work closely with Client Services Leads/Managing Director to manage all aspects of the book of business across an office or region totaling ~$40M annually.
• Provide delivery oversight across the book of business ensuring all projects meet quality, client satisfaction and financial targets.
• Manage 6-20 direct & indirect reports made up of Program and Project Managers.
• Be actively involved in regional client work as an escalation point, oversight for delivery teams, and serving as the delivery lead for key, strategic accounts.
• Partner with the Managing Director on business development and account growth through pitching and developing project approaches, scopes and estimates.
• Lead Hero’s delivery health process for your region to ensure cross-functional delivery quality standards are met.
• Be accountable for meeting margin targets for all projects within your assigned region.
• Sit on the Project Management leadership team to ensure consistency in methods, processes, standards, etc. across Hero’s global Project Management team.
• Work with delivery leadership on internal initiatives related to growing the agency, delivery methodologies, estimating, the overall Hero delivery model, etc.
• Participate in growing the Hero Project Management team by recruiting, hiring and onboarding Program and Project Management candidates.

Who you are

• You have ~15+ years in a Project/Program Management capacity in a consulting or agency setting
• You have ~10+ years’ experience managing complex, digital projects that include the full spectrum of Hero offerings including end-to-end website design & build projects, including CMS implementations (AEM and/or Sitecore ideal)
• Experience leading the delivery of a portfolio of accounts in the $40M+ range annually
• Experience recruiting, hiring, retaining and managing Project Management staff
• Mastery of Project Management principles, methods and techniques, including Agile and Scrum methodologies
• Experience developing and implementing Delivery processes
• Experience presenting Delivery processes and approaches in pitches
• Experience crafting delivery approaches, creating proposals, and writing Statements of Work and Change Orders
• Demonstrated experience managing resources overseeing multiple simultaneous programs involving cross-functional project teams within budgetary, resourcing and schedule constraints
• Experience managing both domestic and offshore external staffing partners
• Adept with the context switching involved in splitting your time between managing a Delivery Management team and delivering on client work
• Ability to see and communicate the big picture across multiple projects, take complex issues and present them in a simple and easy to follow manner, and drive to decisions and results
• Strong relationship management and influencing skills
• Meticulous verbal and written communication skills, strong organizational and planning skills

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status.

Who we are

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience. 

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey. 

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth. 

We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other. 

Core Values:

• Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
• Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
• Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
• Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
• Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.