VP, Product Management (Travel)

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

As VP of Product, you will lead CLEAR’s travel-focused product organization. Your mission: drive adoption, customer delight, and retention through exceptional omnichannel experiences. You’ll orchestrate product strategy and experience vision across mobile, web, airport infrastructure (pods, e‑gates, signage), and ambassador devices. 

What you’ll do:

• Define, articulate, and own the strategic roadmap for aviation products across physical and digital channels, ensuring strong alignment with broader CLEAR goals.Set KPIs for bookings, retention, satisfaction, cost-efficiency, and growing Total Addressable Market (TAM).
• Champion a premium, frictionless and coveted customer experience across mobile, web, airport touchpoints (i.e., pods, e-gates, signage), ambassador interactions and tools and member care.
• Drive global expansion by developing strategies to increase adoption among international travelers in U.S. airports, planning and piloting CLEAR rollouts in selected international hub airports.
• Collaborate with engineering, design, operations, marketing, airport partnerships, and legal to ensure cohesive omnichannel product delivery across mobile, web, physical portals, signage, ambassador tools.
• Collaborate with marketing, brand, sales, and operations to execute compelling campaigns that drive adoption and loyalty, leveraging data-driven insights for continuous optimization.
• Build, mentor, and lead a high-performing Product Management organization, fostering a culture of collaboration, measurement, consumer empathy, and ambition.

How you’ll measure success:

• Strong uplift in bookings, retention, Net Promoter Score, and satisfaction metrics.
• Improved cost per user acquisition and operational efficiency.
• Evidence of progress in international traveler usage and early global rolls.
• Recognition for design and user experience quality both internally and from members.

Who you are:

• 13+ years in product management with 4+ years of leadership experience and managing managers.
• Proven success in consumer-facing products with strong P&L outcomes.
• Background in airports, travel, or physical–digital product ecosystems is a plus.
• Deep appreciation for product aesthetic and design-driven execution.
• Demonstrated cross-functional leadership across engineering, design, marketing, and operations.
• International market experience, especially driving adoption among global users, is a plus.
• Ability to drive alignment across senior executives, business and technical leads.
• Unafraid to dive deep into the details, while also still able to come up for air and see the big picture.
• Ability to create clarity and drive focus in complex and dynamic contexts.
• Outstanding written and verbal communication skills, including description of technical topics to non-technical audiences.
• Passion for learning new things and driving innovation.
• Obsession with the customer experience.
• Growth mindset: self-aware of strengths and areas to develop.

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. 

The base salary range for this role is $270,000-$310,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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