VP, Network Maintenance & Technical Support

GSTV is dedicated to building an inclusive team and culture that reflects the communities we serve every day. Being part of the GSTV team means that we are always encouraged and challenged to grow personally and professionally. More importantly, we are accountable for our actions towards one another as the foundation for a strong and accepting workplace.

GSTV Values:

●      Growth Focused

●      Social Accountability

●      Tenacious Behavior

●      Valued Actions

Benefits Day One! Medical, Dental, Vision, Paternal Leave, Life Insurance, Accident, Critical Illness, Hospital Indemnity, STD/LTD + Vol Plans., Paid Holidays, 20 PTO days + Sick time, Perks, HSA and FSA and Lifestyle Spending Account (1st of mo after 30 days), 401K Match (90 days).

GSTV offers both hybrid and remote work situations. Candidates located within commutable distance to our New York Office will be tagged to that office and are not currently considered 100% remote.

Summary:

GSTV is looking for a proven leader to evolve our media network supply management group with a significant focus on establishing and executing industry best practices for network monitoring and maintenance to sustain the highest levels of media network health, performance and uptime.  Working with industry strategic partners such as fuel dispenser manufacturers, fuel equipment distributors and field service companies, managed network service providers, major oil company operations and individual retailers, , this role – and group – is essential to maintaining and growing GSTV’s media screen infrastructure installed at fuel and convenience retail locations across the country

As the Vice President of Network Maintenance and Technical Support, you will become an expert on the technology powering GSTV and build the processes and relationships necessary to improve the network health, performance and uptime when GSTV does not directly own/maintain any of the physical hardware. This role – and group – is also essential to establishing and strengthening our relationships with our retailer partners. Serving as a technical resource for retailers to provide technical guidance and support for keeping their media screens operational, and will be responsible for managing retailer communications related to the technical aspects of their media solutions. You will work closely with our engineering, product management, retailer success, and external partners to deliver these results.

It is expected that you will be working at multiple levels within the group – coaching team members, helping to trouble shoot and resolve technical issues and establishing standard operating procedures and task management processes for the team to follow to improve productivity and maximize the number of screens activated per hours spent.  You will be a key contributor in the establishment and execution of GSTV’s network health strategy and be responsible for building and maintaining our company culture and values within the team.

Your success will be measured by

• Your ability to assess, evolve, and lead the network operations group that delivers improvements to the health and footprint of our network – we have only begun to scratch the surface of the potential ways to improve uptime to drive value for advertisers and retail partners
• The continued growth and maturation of business capabilities and team members – are we able to successfully complete larger and more complex projects, are we regularly developing team members and moving them to the next stage of their careers

A successful candidate will have prior experience establishing, expanding and managing network operations or field service teams, a pragmatic approach that balances both vision and business value on multiple time horizons, a strong track record of delivering results through strategic partnerships and a history of guiding transformative projects from conception through completion.

Responsibilities:

Responsibilities include, but are not limited to: 

• Building And Managing Your Team
  • Build, grow, and effectively manage a high performing team – oversee the work of team members by providing direction, guidance, and support
  • Recruit, develop, and retain a high-performance network supply management team by working with our talent group
  • Mentor and develop team members by instilling a culture of sharing knowledge, training and certification, and continuous self-development
  • Work to maximize your team’s efficiency to ensure the right people are spending the right amount of time on the right issues
  • Draft and document new and improve existing network operations group policies and processes – including team member onboarding
  • Ensure a high level of quality by setting processes and standards, adhering to the standards, participating in reviews and retrospectives, and creating a strong culture of peer review
  • Assist team in breaking down delivery of more complex requests that require coordination between teams
  • Create a team culture that values and operates with transparency – there should be a clear and factual window into progress
  • Understand how the other teams at GSTV interact and how to best work together to deliver business value
  • Build relationships with key decisions makers and influencers within GSTV
  • Develop and manage department budget
• Growing GSTV’s Net New Footprint and Maximizing GSTV’s Existing Footprint
  • Develop and execute on a strategy for onboarding and maintaining GSTV’s supply of media screen infrastructure partners
  • Outline and work towards achieving network KPIs and create company-wide visibility around progress towards these goals
  • Outline and implement an incident management process to ensure timely detection, response, and resolution of outages or other critical events

o   Monitor the health the systems of GSTV’s partners - Wayne IOTV, Gilbarco Applause, Invenco by GVR – through analyzing data to identify challenges and opportunities

• Work with internal teams, external vendors, and other stakeholders to troubleshoot and resolve network issues while minimizing the impact on the GSTV experience
• Identify the root cause of issues and develop standard operating procedures to quickly resolve similar issues in the future
• Partner with product management and engineering teams to outline new capabilities needed to continue to evolve the team
• Manage relationships with hardware vendors, service providers, and technology partners to negotiate contracts, manage their work, and evaluate their performance
• Collaborate with partners and internal teams to identify and evaluate emerging technologies and solutions that can improve network operations

Requirements: 

You are

• High EQ and low ego resulting in the confidence to share the leadership spotlight and the opportunity to hone your skills as both a leader and team member
• Equally comfortable as an individual contributor and as a leader – you understand when it is time to roll up your sleeves and dive in, but you recognize that real growth is unlocked by growing those around you and your organization
• Able to identify and implement a pragmatic level of process and governance – you know that a lack of process and maturity can sap momentum from an organization, but you also know that process for the sake of process doesn’t create business value
• Resourceful and have the ability to find solutions even when they are not obvious
• Able to coordinate multiple tasks simultaneously
• Comfortable with ambiguity and change because priorities will adjust in response to the market
• Comfortable balancing proactive and reactive strategy and execution
• Detail oriented with the ability to drill down into tactical considerations
• A team player with a proven ability to foster and manage positive working relationships in a matrixed environment
• Business and outcome focused
• Should have a strong ability to distill and simplify the implications of complex problems down to clear and understandable impact on business outcomes and provide transparency to the company of problems, resolutions and impact to the bottom line.

You have, ideally

• Have experience building and implementing best practices and standard operating procedures within a network operations center or technical field services support, and building/leading a team
• Be well versed at working with complex network systems to identify root causes of network health and performance issues and developing and deploying scalable and repeatable counter measures to eliminate future occurrences of the same issues
• A deep understanding of the full scope of secure network infrastructure partners including Managed Network Service Providers (MNSPs) and Internet Service Providers (ISPs)
• Have experience with the field service and technical support companies and service providers in the fuel and convenience space
• Experience using business intelligence and CRM tools such as Domo, Salesforce - and willing to learn proprietary technologies as needed
• Outstanding listening skills
• Effective and impactful oral, written, and presentation communication skills to both technical and business audiences at all levels of the organization
• Strong influencing skills - you are able to achieve goals without direct control over resources
• Experience working in a fast-paced environment preferred
• Excellent organization and time management skills

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Experience: 

• Ideal candidates will have ten to fifteen years in network operations or a related field with a proven track record of leadership and impactful projects
• Previous experience transforming and/or building teams is required in addition to previous leadership experience of 7+ years.
• Industry experience in fuel and convenience-specific technology is strongly preferred

Education: 

·       Bachelor’s Degree in a relevant field of study preferred

Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at GSTV's discretion, or otherwise applicable with local law.