At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Must be legally eligible to work in the United States without sponsorship, current or future, to be considered.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What you’ll do:
Serves the banking needs of small businesses to pro-actively operate at the heart of the local business community, to build new relationships. The Government Guaranteed Lender goals include building a book of business and a loan goal of $10 million annually. The client base will consist of owner occupied commercial real estate, owner operated businesses and other SBA eligible 7A loans.
- Responsible for sales and outreach efforts lead lists, internal and external referrals, COI’s, cold calling and other ways to attract business.
- Drives relationship management by identifying cross-selling opportunities and introducing our Product partners to help provide a full banking proposition.
- Under the Single Point of Contact (SPOC) the government guaranteed lender is expected to do joint calling and prospecting with Product partners depending on the situation Develop a targeted COI (center of influence) list and have a detailed plan to build relationships that lead to referral business in support of goals
- Build your individual market profile as well as the profile of Customers Bank in the local community Effectively utilizes the resources / tools available to manage the call / relationship management consistent sales process and activities Required to make a target number of in person calls to prospects, customers, COIs and internal partners weekly and monthly
- Manage and develop a portfolio of customers, expected to grow portfolio by deepening existing relationships Primary focus is on new business development for lending and deposits
- General knowledge of SBA credit underwriting with proven ability to develop, retain and expand relationships with COIs.
- Use and understanding of salesforce and all bank technology tools that ensure the lender and the bank’s success in performing processes and following procedures necessary to input and track productivity.
- Maintain weekly and all required pipeline reports.
- Input of credit applications and packages into the Salesforce system.
What do you need?
- Excellent verbal and written communication skills
- 5+ years of experience in SBA 7a loan production
- Ability to multitask
- Established network of referral partners (COI’s/Brokers)
- Strong understanding of credit underwriting
- Strong business development skills
- Able to work in a changing high tech and mobile environment
- Outgoing personality
- Able to work in a team environment
- High emotional intelligence
- Open to learning and growth
- Familiar with regulatory requirements for lending
Technology Skills:
- Microsoft Excel
- Microsoft Office
- Outlook
- TEAMS
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
Skills Required
- Legally eligible to work in the United States without current or future sponsorship
- 5+ years of SBA 7(a) loan production experience
- Excellent verbal and written communication skills
- Established network of referral partners, centers of influence, or brokers
- Strong understanding of credit underwriting
- Strong business development skills
- Familiarity with regulatory requirements for lending
- Ability to multitask
- Ability to work in a changing high-tech and mobile environment
- Ability to work in a team environment
- Outgoing personality and high emotional intelligence
- Openness to learning and growth
- Experience using Salesforce and bank technology tools
- Proficiency with Microsoft Excel, Microsoft Office, Outlook, and Teams
Customers Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Customers Bank and has not been reviewed or approved by Customers Bank.
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Healthcare Strength — Medical coverage with no‑cost telehealth, health‑advocacy support, and an Employee Assistance Program are highlighted, alongside recent enhancements to company‑paid life/AD&D and disability coverage with employee medical deductions held flat in 2023. Wellness programming with workshops, coaching, and rewards further reinforces the health offering.
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Retirement Support — A 401(k) with company match and very high participation (95%+) is emphasized, supported by ongoing financial‑wellness and retirement‑readiness workshops. This combination points to solid retirement support even as exact match details are typically shared in offer materials.
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Leave & Time Off Breadth — Generous PTO, paid holidays (including Juneteenth), and paid volunteer time are called out, with additional programs like a Community Service Day and a Day of Learning. External profiles also cite parental leave and sick days, indicating breadth beyond basic vacation and holiday policies.
Customers Bank Insights
What We Do
What we believe in: At Customers Bank, we are dedicated to providing exceptional value, service and convenience as part of an overall effortless banking experience. Our high-tech, high-touch approach to banking allows us to deliver a superior selection of products and services. Who we serve: We’re a community-based, full-service bank that offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers nationwide with locations in Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas. Our way of banking: Our approach to banking is built on three core pillars – commitment to human connections, dedication to innovation and the latest technology, as well as our responsibility to ground innovation in our deep experience and reliable financial foundation. We’re focused on our customers, employees, and investors every day — connecting them to real opportunities, helping them grow, and doing it all with speed and agility so they can get further, faster. More information: To learn more, visit us at http://customersbank.com. Customers Bank, a subsidiary of Customers Bancorp, Inc., is an equal opportunity lender and a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bancorp, Inc. voting common shares are listed on the New York Stock Exchange under the symbol CUBI. Member FDIC - Equal Housing Lender. Privacy Policy: We discourage Customers Bank customers from sharing personal identification data such as account numbers, social security numbers, or phone numbers on social media. Please send a direct message if you have questions regarding your account. To learn more, visit our website at https://www.customersbank.com/privacy-notice/.
