VP, Franchise Operations

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations, and technology. The Agency has closed more than $60 billion in real estate transactions since 2011, comprising over 120+ offices in 11 countries and counting.

The Position

The Vice President of Global Partner Operations co-manages the successful integration, performance, and growth of The Agency’s global partner offices. This role ensures operational excellence through proactive engagement, financial health assessments, strategic planning, and accountability across all markets. Acting as a brand ambassador and liaison between Global Partners and internal departments, this position supports long-term profitability and alignment with The Agency’s culture, systems, and standards.

This role functions in a consultative capacity. The VP of Global Partner Operations is not responsible for running or managing a Global Partner’s business. Each Global Partner is independently responsible for operating, staffing, and growing their own company. The VP’s role is to advise, coach, and hold partners accountable to the operational and brand standards of The Agency.

Essential Job Functions & Responsibilities

Strategic Leadership & Account Management

• Serve as the primary point of contact for Global Partners, providing consistent business consulting, performance analysis, and accountability.
• Develop strong leadership and facilitation relationships among Global Partners, fostering collaboration and best practice sharing.
• Conduct not less than quarterly brainstorming sessions with Global Partners organized by similar company size and market conditions.
• Collaborate with the SVP, executive leadership, and departmental heads to ensure consistent brand alignment and operational excellence across the network.

Financial Performance & Forecasting

• Conduct annual financial forecasting and mid-year operational reviews with all Global Partners with no less than bi-annual updates.
• Assist in the collection and review of annual financial statements, awards reporting, and other documentation as requested by SVP or executive leadership.
• Evaluate office financial performance, identifying trends, risk factors, and opportunities for growth.
• Support implementation of financial planning tools and frameworks to improve profitability and operational efficiency.

Onboarding & Growth Enablement

• Partner closely with the VP of Franchise Onboarding to ensure smooth transition and onboarding of new Global Partners.
• Conduct business planning sessions with all new Global Partners during the onboarding process.
• Support franchise sales efforts as needed, including virtual meetings with prospects, presenting The Agency’s value proposition, and assisting with additional materials or analysis as requested by the Franchise Sales team.

Market Evaluation & Business Insights

• Conduct quarterly market evaluations with Global Partners to assess the current market state, analyzing percentage increases or decreases in sales volume and transactions.
• Measure, monitor, and track progress of each Global Partner, identifying areas for improvement and recommending strategic solutions.
• Partner with internal departments (Accounting, Marketing, Technology, Training, PR) to align initiatives and maximize value across all Global Partners.

Accountability & Team Collaboration

• Collaborate and actively participate with franchise operations team to ensure quarterly & annual team rocks are achieved.
• Participate in cross-functional projects designed to enhance operational performance, global consistency, and franchise support.
• Collaborate with the Core Services to ensure growth and adoption of Core Services partners.

Brand Alignment & Engagement

• Conduct annual compliance and brand standard checks for each Global Partner office.
• Ensure consistent adoption and usage of The Agency’s tools, systems, and platforms.
• Maintain ongoing communication and relationship management with each office through regular check-ins and visits (virtual or in-person).
• Demonstrate proactive participation in Forum, Leadership Summit, and other global events as requested, serving as a visible leader and ambassador for the network.

Required Skills & Experience

• 5+ years of experience in real estate brokerage, franchise management, or corporate operations.
• Proven success in business consulting, financial planning, and performance management.
• Exceptional verbal and written communication skills.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Highly collaborative and solutions-oriented mindset with strong leadership presence.
• Ability to travel up to 50% of the time domestically and internationally.

Benefits & Perks:

• Equity
• Paid vacation
• Professional development budget
• Comprehensive health benefits
• 401(k)
• HSAs FSAs

Compensation: Base Salary $130,000 - $150,000 USD, + Annual Bonus potential up to 20% of base salary. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.

It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.