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About Sett
Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only.
The role
As Sett scales, our customer organization becomes one of the company’s most critical growth engines. We are now looking for a VP Customer Success to build and lead that engine. This is not a classic Customer Success role. Your mission is to ensure that Sett’s customers do not just like working with us - they understand the value, achieve measurable outcomes, expand over time, and trust Sett as a strategic partner.
Responsibilities- Build the CS (partnerships growth) operating system - Design and run the core operating system for onboarding, customer health, renewals, and expansion
- Own growth & retention - Drive NRR, renewals, and expansion based on real customer value and readiness
- Build & lead the Customer Org - Scale and manage the customer org, develop leaders, and build a high-performing team
- Drive data discipline - Make customer decisions data-driven across health, retention, and revenue
- Own cross-functional customer execution - Align sales, product, and delivery teams around the customer journey and lead a strong customer-first mindset
- Build the customer playbook - Define how customers succeed, grow, and deliver feedback into the product
- 8–12+ years in Customer Success, Account Management, or post-sale revenue leadership
- Strong experience in team management, including managing managers
- Proven ownership of NRR, renewals, retention, and expansion
- Experience building customer success / customer growth systems from a messy or founder-led stage
- Strong track record in hiring, developing, and upgrading teams
- Strong ability to design and implement processes, workflows, and operating systems that drive measurable outcomes
- High data discipline: dashboards, metrics, inspection, and accountability
- Experience working closely with Product, Sales, Finance, and executive teams
- Excellent communication skills with the ability to be clear, direct, and aligned across stakeholders
- Ability to operate in high-speed, ambiguous startup environments
Skills Required
- 8-12+ years in Customer Success, Account Management, or post-sale revenue leadership
- Strong experience in team management, including managing managers
- Proven ownership of NRR, renewals, retention, and expansion
- Experience building customer success/customer growth systems from a messy or founder-led stage
- Strong track record in hiring, developing, and upgrading teams
- Ability to design and implement processes, workflows, and operating systems that drive measurable outcomes
- High data discipline: dashboards, metrics, inspection, and accountability
- Experience working closely with Product, Sales, Finance, and executive teams
- Excellent communication skills, clear and direct across stakeholders
- Ability to operate in high-speed, ambiguous startup environments
What We Do
Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to networks, and learn from the results. The full creative loop. Automated, and done better than humans only. 97% of ad creatives fail. The math is brutal, and every UA team knows it. The only way to consistently find winners is to explore more, faster, and smarter than anyone else. Our system doesn't remix templates. It creates fundamentally different creative hypotheses, each one built from real performance signals. Studios go from guessing what works to knowing what to explore next. A system that creates fast, explores wide, and compounds what it learns. Creative fatigue is the bottleneck killing UA performance. ROAS decays, production can't keep up, and the next winning ad could change the trajectory of an entire title. Sett exists to fight that loop. Founded by people with a love for games and deep tech and AI expertise, pushing the limits of what AI technology can bring to mobile game studios.
