What is Vetric?
Vetric builds large-scale public data infrastructure.
We provide data pipelines that collect, structure, and deliver high-volume public web data for mission-critical companies operating in cybersecurity, public safety and digital risk protection.
Our systems power platforms that detect bad actors, uncover impersonation and fraud, identify coordinated manipulation, and help public safety organizations respond faster to real-world risks.
We don’t build dashboards, and we don’t sell surface-level insights.
We build stable, production-grade data flows that become part of our customers’ core products, with the real impact of saving lives or huge known organizations from bad actors.
Operating globally, we serve industry leaders across more than 20 countries who rely on us for scale, reliability, and depth.
Why Vetric?
Vetric is profitable from day 1 (fully bootstrapped - means we didn’t raise any money), a fast-growing company building foundational technology - not chasing trends.
Because this is infrastructure that matters, it requires engineering discipline, ownership, and long-term thinking.
Position Overview
We’re hiring a VP of Customer Success to lead our post-sales organization. You will build and manage the Customer Success team, own customer relationships, and ensure every customer gets maximum value from Vetric. This is a leadership role in a technical, API-driven environment. The position requires willingness to travel internationally at least once per quarter, to destinations in Europe or the United States.
Key Responsibilities
- Build and scale the Customer Success team and its processes, while supporting cross-functional teams.
- Own onboarding, support, adoption, renewals, and expansions
- Develop customer health metrics, playbooks, and reporting
- Build strong relationships with key customers
- Partner with Product and Engineering to bring the customer voice into the roadmap
- Drive retention, reduce churn, and support revenue growth
- 8+ years in SaaS Customer Success, including at least 5 years in VP leadership experience
- Strong technical background (APIs, data platforms, or developer tools)
- Track record of improving retention and customer outcomes
- Excellent communication and relationship-building skills
- Comfortable in a remote, fast-moving startup environment
- English – native-level proficiency
We’d be lucky if you had:
- Knowledge in data solution fields.
- Experience working with Dev Tools products
Why Join Vetric
- Join a profitable, fast-scaling startup defining the next generation of public data access.
- Work in a collaborative, innovative, remote-first culture that values ownership and excellence.
Top Skills
What We Do
In an AI-saturated world full of fragmented channels and junk data, Vetric empowers organizations to streamline public data collection with enterprise-grade reliability and flexibility. Our APIs and fully managed dynamic data flows adapt to even the most complex use cases, ensuring you get only the data you need, exactly how and when you need it. With real-time updates, exceptional uptime, and consistently high data quality, Vetric eliminates engineering-heavy processes - turning fragmented public information into structured, usable data with ease. For teams managing complex data operations, Vetric brings clarity and order to what was once chaos.
