VP of Customer Success

About Rad AI

At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.

Rad AI has secured over $140M in funding, including a recently oversubscribed $60M Series C round led by Transformation Capital, bringing our valuation to $525M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI.

Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.

Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie, and ranked by Deloitte as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact.

If you’re ready to shape the future of healthcare, we’d love to have you on our team!

We are seeking an experienced and dynamic Vice President of Customer Success to lead and scale a high-impact customer success organization. This is a high-visibility role at the forefront of generative AI-driven healthcare innovation. The ideal candidate has a proven track record of building and growing world-class customer success teams within high growth healthcare AI and SaaS companies. This role will be responsible for developing a strategic vision for customer success, designing a scalable operating system to drive engagement and retention, fostering cross-functional collaboration to maximize customer value, and turning customers into enthusiastic advocates.

Key Responsibilities:

• Leadership & Team Building: Build, scale and lead a high-performing customer success team. Develop future leaders, foster a culture of excellence, and provide strategic direction to elevate an already strong team.

• Customer Success Strategy: Design and execute a best-in-class customer success strategy that drives customer engagement, retention, and expansion while aligning with company’s rapid growth and objectives.

• Operational Excellence: Establish scalable, data-driven operating system for managing customer success, ensuring seamless onboarding, proactive engagement, risk mitigation, and renewal strategies, to maximize customer engagement and growth.

• Customer Advocacy & Expansion: Foster deep, trusted customer relationships across all customer levels - from CXOs to frontline physicians - to drive adoption, loyalty, and expansion.

• Cross-Functional Collaboration: Partner closely with sales, product, implementations, and marketing to create a seamless customer experience, advocating for customer needs and translating insights into product innovation and business growth.

• Performance & Metrics: Define, track, and optimize key customer success metrics, including Net Promoter Score (NPS), adoption, retention, expansion revenue, and customer health metrics, providing data-driven insights to the executive team.

Qualifications:

• 10+ years of experience in customer success, account management, or related functions within a healthcare SaaS or technology company.

• Proven leadership in scaling customer success teams in high-growth environments, with deep experience building and optimizing customer success playbooks, operating frameworks, and automation tools to scale a rapidly expanding organization.

• Demonstrated ability to build and manage CXO-level relationships within large healthcare organizations while also driving engagement at the frontline provider level.

• Strong leadership skills with a history of mentoring and developing senior-level customer success leaders.

• Experience designing and implementing scalable processes and customer engagement strategies.

• Strong commercial orientation with a proven track record of driving multi-product cross-sell and expansion strategies, maximizing customer lifetime value and revenue growth.

• Strong understanding applications of AI in healthcare and the ability to articulate technical concepts to non-technical stakeholders.

• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal executives.

• Data-driven mindset with experience using customer success metrics to drive decision-making.

Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission,  we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!

Rad AI offers a variety of benefits, including:

• Comprehensive Medical, Dental, Vision & Life insurance

• HSA (with employer match), FSA, & DCFSA 

• 401(k)

• 11 Paid Company Holidays

• Location Flexibility (Remote-first company!)

• Flexible PTO policy

• Annual company-wide offsite

• Periodic team offsites

• Annual equipment stipend

At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or [email protected].