VP of Account Management

Posted 13 Hours Ago
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Dublin
7+ Years Experience
Information Technology
The Role
The VP of Account Management at Amach is responsible for overseeing customer account management strategy, driving customer satisfaction, retention, and revenue growth. They lead a team of account managers, build strong client relationships, drive account expansion strategies, and make data-driven decisions to optimize customer experiences. The ideal candidate has 10+ years of experience in account management and a proven track record of managing and growing large-scale customer accounts.
Summary Generated by Built In

About us:

Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.

Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.

Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…

Reporting to the COO, the VP of Account Management is a senior management team role responsible for overseeing and directing Amach’s customer account management strategy. This leader ensures the successful delivery of account management services that maximize client satisfaction, retention, and revenue growth. The VP will lead a team responsible for managing customer relationships, driving engagement, and ensuring high customer satisfaction and loyalty.
The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a deep understanding of customer relationship management, with a proven track record of driving strategic growth in a B2B environment. 
Key Responsibilities & Duties include: 

  • Leadership and Strategy 
  • Develop and implement strategic plans to drive customer satisfaction, retention, and overall account growth.
  • Collaborate with senior management to set long-term goals for customer account management and ensure alignment with company-wide objectives.
  • Lead and mentor a team of account managers, ensuring performance excellence and fostering a customer-centric culture.
  • Customer Relationship Management.
  • Build and maintain strong relationships with key clients, serving as an executive sponsor to ensure high-level service and customer loyalty.
  • Oversee the resolution of complex customer issues and act as the main escalation point for critical accounts.
  • Partner with sales, marketing, product, and operations teams to ensure seamless service delivery and to identify opportunities for customer growth and engagement.
  • Account Growth and Retention
  • Drive account expansion strategies through upselling, cross-selling, and enhancing product/service usage to meet customer needs.
  • Identify opportunities to deepen relationships with existing customers and build strategic account plans that drive long-term growth.
  • Ensure that customers are achieving their desired outcomes with our solutions & services, and optimize customer lifetime value.
  • Data-Driven Decision Making
  • Monitor key account metrics such as customer satisfaction (NPS/CSAT), churn rates, retention, and account growth.
  • Use customer insights, feedback, and data to continually refine account management processes and improve customer experiences.
  • Provide regular reports and insights to the executive team on customer trends and opportunities for growth.
  • Process Optimization
  • Continuously improve account management processes, focusing on scalability, efficiency, and customer experience.
  • Implement customer success best practices to standardize and improve client interactions across all touchpoints. 

Required Experience:

  • Minimum 10+ years of experience in account management, customer success, or a related field, with at least 5 years in a senior leadership or executive role. 
  • Proven track record of managing and growing large-scale customer accounts and improving customer retention and satisfaction.
  • Experience working within a fast-paced and dynamic industry (e.g. professional services, technology, aviation)

Skills and Competencies:

  • Strong leadership skills with the ability to inspire and manage teams across multiple locations. 
  • Excellent communication and negotiation skills with executive presence to engage with C-level stakeholders.
  • Ability to build strategic customer relationships and drive client success and growth.
  • Highly data-driven with strong analytical skills; experience with CRM tools (Microsoft Dynamics, Salesforce, HubSpot) is a plus.
  • Experience with customer retention and account expansion strategies, including upselling and cross-selling.
  • Passionate, dedicated and with a desire for continuous improvement
  • Attention to detail, analytical and process-driven 

Equal Opportunity Employer:

Amach is an equal-opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees 
This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform. 

What’s in it for you: 

  • An opportunity to join a fast-growing company  
  • Options for career advancement 
  • Learning and development opportunities 
  • Flexible working environment
  • Competitive rates based on experience 

Not for you?

Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.

P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.

At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace. 

Your personal data

Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:

  • Used lawfully, fairly and in a transparent way
  • Collected only for valid purposes and not used in any way that is incompatible with those purposes
  • Relevant to the purposes we have told you about and limited only to those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary for the purposes we have told you about
  • Kept securely

If you would like to contact us about your data, please use the following address: [email protected]

The Company
HQ: Baggotrath North, Dublin
139 Employees
On-site Workplace
Year Founded: 2013

What We Do

We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security.

We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers.

Why choose Amach:
1. Business Agility​ - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner.
2. Cost Reduction ​- We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines.
3. Operational Stability ​ - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced.
4. Enable Innovation ​- By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned.
5. Security ​ - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner.
6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention.
7. Sustainability ​ - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs.

We thrive on delivering customer value in every interaction.

If you are interested in hearing more or to see how we could help you, please get in touch [email protected]

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