Responsibilities:
- Link proxy ballot provider data to ISS proxy voting data.
- Manage and improve processes that maintain and manage mission critical data for the proxy voting and proxy distribution services.
- Serve as a subject matter expert with regards to the process flow of proxies and any ballot provider-specific issues.
- Work with internal ISS teams, custodian banks, and ballot providers to answer questions and ensure successful issue resolution regarding the proxy flow and vote instruction process.
- Develop strong relationships with both internal teams and external constituents.
- Review production and timeliness reports and work to implement continuous process improvement and internal controls on mission critical data.
- Establish and monitor key performance indicators that are critical to achieving team goals and performance objectives.
- Maintain data to ensure quality of mission critical information using both proprietary applications and commonly used business software applications.
- Work with account managers and client implementation to ensure that required client data is received in a timely and high quality manner.
- Ensure comprehensive audit trails are in place for data that is received from or sent to production systems.
- Establish and monitor quality control metrics to identify potential data issues and taking ownership of resolution for all issues that are identified.
- Support development of training documentation, standard procedures and systems to support growing team
Performance Measurements:
- Achieve target turnaround times
- Maintain SalesForce.com case action targets
- Meet or exceed expectations on Key Performance Indicators and Core Responsibilities
- Maintain accuracy targets
- Demonstrate a deep understanding of the various data flows related to the proxy voting service.
Requirements:
- Bachelor's degree
- Excellent analytical and problem-solving skills with strong attention to detail
- Excellent oral and written communication skills
- Excellent organizational, time management, and administrative skills
- Strong computer skills with office applications
- Team player and an excellent relationship builder
- Demonstrated Project Management skills – defining of scope, resources and timelines, and managing to deliverables
- Absolute personal and business integrity
#LI-JB1 #Analyst #Entrylevel
What You Can Expect from Us
Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you.
Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.
About ISS STOXX
ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.
ISS STOXX Governance delivers comprehensive corporate governance research, analytics, and investor voting solutions supported by a global, high‑quality data set spanning diverse markets and topics. Our offerings equip investors with the depth and scale needed to meet evolving stewardship priorities. We provide flexible voting policy options, including fully customizable reports, backed by experienced research teams located worldwide, ensuring clients benefit from both global insight and local market expertise.
Visit our website: https://www.iss-stoxx.com/
View additional open roles: https://www.iss-stoxx.com/about/careers/
We are proud to offer the following featured benefits
- Medical, Dental, and Vision coverage
- 401(k) with a company match up to 9%, including a Safe Harbor contribution
- Flexible Spending Account (FSA) and commuter benefit programs
- Generous paid time off
- Volunteer Day
- Paid parental leave
- Hybrid working options
ISS STOXX is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://www.dol.gov/agencies/ofccp/posters.
We are committed to ensuring equal opportunity in employment for qualified person with disabilities, fully in compliance with the Americans with Disabilities Act (ADA) in the US along with other applicable jurisdictions in which we operate. We prohibit discrimination against applicants and employees on the basis of disability as it pertains to the job application, hiring process, and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [email protected]. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.
Skills Required
- Bachelor's degree
- Excellent analytical and problem-solving skills with strong attention to detail
- Excellent oral and written communication skills
- Excellent organizational, time management, and administrative skills
- Strong computer skills with office applications
- Team player and an excellent relationship builder
- Demonstrated Project Management skills - defining scope, resources and timelines, and managing to deliverables
- Absolute personal and business integrity
ISS (Institutional Shareholder Services) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ISS (Institutional Shareholder Services) and has not been reviewed or approved by ISS (Institutional Shareholder Services).
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Retirement Support — Retirement plans include a notably strong 401(k) match with a Safe Harbor contribution that stands out within the package. The retirement offering is regarded as a highlight relative to other elements of total rewards.
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Leave & Time Off Breadth — Paid time off, paid holidays, and parental leave are substantial components of the package. Time-away benefits are often described as a standout compared with other facets of compensation.
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive within the standard package. Health coverage is generally viewed as solid, albeit characterized as middle of the road in some descriptions.
ISS (Institutional Shareholder Services) Insights
What We Do
Founded in 1985, Institutional Shareholder Services group of companies (ISS) empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics and insight. ISS, which is majority owned by Deutsche Bourse Group, along with Genstar Capital and ISS management, is a leading provider of corporate governance and responsible investment solutions, market intelligence, fund services, and events and editorial content for institutional investors and corporations, globally. ISS’ 2,200 employees operate worldwide across 29 global locations in 15 countries. It’s approximately 3,100 clients include many of the world’s leading institutional investors who rely on ISS’ objective and impartial offerings, as well as public companies focused on ESG and governance risk mitigation as a shareholder value enhancing measure. Clients rely on ISS’ expertise to help them make informed investment decisions.
